Supervisor HR Services

The HR Services Supervisor - HR Operations leads a team delivering employee lifecycle and HR transactional services across Preboarding, Probationary Administration, Employee Letters, Benefits Administration, Offboarding, PR/Invoice/reimbursement and other HR operations transactional activities in the future.

This role ensures timely, accurate, compliant, and employee-focused service delivery while driving operational excellence through process standardization, automation, continuous improvement, and performance management. The Supervisor partners with HR stakeholders, Centers of Excellence (COEs), 3rd party vendors, other functions to ensure consistent service execution and exceptional employee experience.

• Bachelor’s degree from a reputable educational institution

• With at least 3-5 years’ experience in HR operations, HR shared services or HR Admin role +2 years’ experience in a supervisory or team leadership role.
• Strong experience managing employee lifecycle transactions such as Preboarding, Probationary Administration, Employee Letters, Benefits Administration, Offboarding, Invoice/PR management and other HR operational processes.
• Demonstrated experience in people leadership, coaching, performance management, workload/capacity management, and team development.
• Strong understanding of HR operational metrics, including SLA/OTD, quality, productivity, backlog, FCR, and customer satisfaction.
• Experience in HR systems and/or HR ticket tools (e.g., ServiceNow, Oracle).
• Experience handling confidential, sensitive, urgent, and high-priority HR transactions and escalations. 
• Working knowledge of HR policies, internal controls, data privacy, compliance, and records management. 
• Strong stakeholder management and communication skills, with the ability to partner effectively with HRBPs, Talent Acquisition, Payroll, Benefits, HRIS, and other COEs. 
• Experience in process improvement, standardization, transition/knowledge transfer, and change management. 
• Strong analytical, problem-solving, and decision-making skills with the ability to identify root causes and implement corrective actions.
• Experience supporting regional and global HR operations and working in a Shared Services environment is an advantage. 

• Proficiency in Microsoft Office/Excel and reporting tools; exposure to automation, AI, and digital HR solutions is an advantage.

   

• Effectively manages workload, capacity, priorities, and resources to consistently achieve service targets.
• Communicates clearly, manages escalations effectively, and promotes teamwork across functions.
• Effectively manages changing priorities, new processes, and expanding HR Operations scope.
• Demonstrates sound judgment and discretion when handling confidential, sensitive, and urgent HR matters.
• Maintains a service-oriented mindset and ensures HR transactions and inquiries are handled accurately, professionally, and with consideration for the employee experience.
• Identifies root causes, makes sound decisions, and takes timely corrective action.
• Strong understanding of HR operations or HR Shared services model
• Detail-oriented with strong organizational and project management skills.
• Strong critical thinking and problem-solving skills 
• Ability to adapt to a fast-paced, dynamic environment and manage multiple priorities effectively.
• Effective prioritization and time management