Supervisor-Billing Operations

Position Summary 
The primary role of the Billing Operations Specialist Team Lead is to facilitate accurate and timely receipt of bills and collection of revenue while supporting their team’s efforts. Through the course of standard revenue processes, the Team Lead should be able to identify trends and areas of opportunity that will result in more efficient workflows and optimal collection rates. This individual will become a subject matter expert in all areas relevant to our clients’ billing and revenue cycle. The Team Lead should maintain an open dialogue with management and other stakeholders in regards to the health of the client and the team. They are also expected to assist in training functions and mentoring as needed. 

Primary Duties & Responsibilities:
• Lead a team of analysts responsible for researching, analyzing, identifying trends and resolving issues with claims to ensure prompt and accurate processing while escalating as necessary to the supervisor/manager with a suggested course of action for resolution.
 • Maintain and adhere to any established turnaround times (TATs) proactively communicating any potential delays.
 • Act as the liaison between the team, the supervisor/manager, and other departments to ensure effective communication.
 • Play an important part in the analysts’ evaluation process by monitoring attendance patterns, productivity, and regularly informing the department supervisor/manager of any potential violations. • Ensure that all analysts maintain professional communications with all clients, both internal and external.
• Assist the supervisor/manager in training and mentoring newly assigned analysts in addition to effectively documenting workflows and resolution steps.
• Run and interpret weekly and daily reports to identify trends and escalate problem areas to manager/supervisor for review.
• Exhibit good judgment and the ability to work effectively with limited supervision. 
• Attend in-service, education sessions and department meetings as scheduled.
 • Ensure confidentiality of all patient accounts by following HIPAA guidelines. 
• Performs other duties as assigned. 

Qualifications Internal Job Descriptions:
• College degree required 
• 6 months related experience
• Strong leadership and coaching skills
• Flexibility to manage multiple high priority tasks
• Supporting and developing projects that impact the department and the business
• Solid communication skills
• Proficiency with MS Office Products, advanced Excel knowledge required
• Analytical and results driven 
• Medical billing experience preferred 
• Understanding of HIPAA policies and procedures