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Patient Advocate Level I

Talentmate

Philippines

27th September 2026

2609-58927-17

Job Description

Position Summary

The Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience.

The Patient Advocate is further responsible for lending support, guidance and positivity toward all patients and clients alike while using the collaborative power of team work to achieve common goals and maintain desired results.

The ideal Patient Advocate is someone who strives to be empathetic and passionate in their work with patients while accomplishing their objectives for the success of the business.

Primary Duties & Responsibilities

Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met.
Understand MedRisk’s interdepartmental procedures, policies and comply with them
Meet MedRisk’s Department goals for Quality and Quantity of work input.
Complete special projects or tasks as assigned by the supervisor
Provide best in class customer service to all callers
Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations

Qualifications

Bachelor’s Degree preferred
Excellent communication skills
Self-motivated
Strong work ethic
Ability to multi task in a fast paced environment and to work independently
Detail oriented, time management and solid organizational skills
Ability to think critically
Solid MS Word, Excel and Outlook experience
Strong data entry skills

Include shift schedule

Not Included

Include budgeted hours

Not Included

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Mandaluyong Metro Manila
Company Website:	http://www.medrisknet.com	Job Function:	Counseling & Social Services
Company Industry/ Sector:	Hospitals and Health Care

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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