Market Talent Planning And Operations Manager

The Talent Planning & Operations (TP&O) Manager supports the TP&O Lead across AO with all talent planning activities across the Market, working closely with HR, Finance and Business Operations leadership for the Market, advising and supporting RP, Practice and MU TP&O teams for a cohesive talent plan and working closely with the central Workforce Planning Function to align on key imperatives, guidance, deliverables, timelines, priorities.

As TP&O Manager, you connect talent strategy and talent plans  - both multi-year strategic plans and operational plans & forecasts, including headcount growth, mix (location, costs), productivity and payroll – leveraging data and insights and global planning solutions.

You analyze, plan and forecast all talent flows, including build, borrow, buy, to support business leaders making the right talent investment decisions aligned with overall talent strategy, business growth & profitability goals (incl. affordable cost increases), and maintaining supply-demand in balance.

 

Key Activities:

Workforce Planning Process Coordination:

• Coordinate with MU teams on a routine basis to develop and manage workforce plans that are cost-effective, feasible, and aligned with business objectives.
• Provide recommendations to Market Service Delivery Lead and MU teams regarding headcount and supply / demand challenges based on business performance.
• Coordinate the forecast for key supply / demand metrics (i.e. chargeability/market utilization) to support decision-making for short term needs and identify opportunities to optimize chargeability (i.e., Chargeability Outlook).
• Partner with Finance Market Leads and Business Leads on Operational Planning (incl. headcount, payroll, productivity) and Strategic Intents processes. Ensure interlock connects between Market and Global Services to achieve agreed Demand and Talent growth – aligning on hiring plans, meeting strategic objectives such as cost effective and center mix.
• Partner with Workforce Planning & Execution Lead/HR Service Delivery Lead, Services HR Partner Lead, and the business to produce insights on future workforce size, mix (pyramids, locations) and priority talent growth areas.
• Support adoption and enablement of all Workforce Planning systems and supporting tools/reporting for HR stakeholders.
• Become a subject matter expert with respect to the Workforce Planning tools and reporting.
• Liaise with global planning teams, HR, Business Operations, and Finance on overall timelines, process and direction.

Education, Certifications and Experience 

• Bachelor’s or Master’s degree (or equivalent combination of education and experience).

Knowledge, Skills, and Abilities 

• 5 years + experience in Workforce Planning (Forecasting), Business Analyst, Talent Supply Chain or Delivery Management roles.
• Deep understanding of key business, financial and talent metrics.
• Ability to orchestrate multi-country teams effectively
• Demonstrated program and project management skills in international context
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Effective interpersonal skills – i.e., ability to communicate information to various stakeholders across the business
• Collaborate effectively in a highly matrixed company to deliver results
• Strong ability to provide insights to Market leadership
• Excellent data management and analysis skills

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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