IT Officer

The IT Officer is responsible for ensuring the reliability, security, and smooth operation of the company’s IT infrastructure, with a primary focus on network administration, technical support, hardware/software management, and user assistance.

The role will serve as the first point of contact for employees experiencing IT-related issues and will proactively maintain the company’s network, systems, devices, and connectivity to ensure uninterrupted business operations.

Key Responsibilities

1. Network Administration

• Monitor, maintain, and troubleshoot the company’s LAN, WAN, Wi-Fi, internet connectivity, and network infrastructure.
• Configure and maintain routers, switches, access points, firewalls, and other network devices.
• Manage network access, IP addressing, user connectivity, and basic network security.
• Monitor network performance and identify potential connectivity or performance issues.
• Coordinate with internet service providers and third-party IT vendors for connectivity and network-related concerns.
• Maintain updated network documentation, configurations, and IT infrastructure records.
• Assist in implementing network security measures and access controls.

2. Technical Support / Helpdesk

• Provide first-level technical support to employees for hardware, software, network, and connectivity concerns.
• Diagnose and resolve technical issues involving computers, laptops, printers, mobile devices, peripherals, and other IT equipment.
• Assist employees with software installation, configuration, updates, and troubleshooting.
• Provide support for email, Microsoft 365, collaboration tools, and other company applications.
• Respond to IT support requests promptly and ensure issues are properly documented and resolved.
• Escalate complex technical issues to external providers or senior IT personnel when necessary.
• Conduct basic user orientation and provide guidance on proper use of IT systems and equipment.

3. Hardware and Software Management

• Set up and configure computers, laptops, printers, and other IT equipment for new and existing employees.
• Maintain an updated inventory of IT assets and equipment.
• Monitor the condition and performance of IT hardware and recommend repair, replacement, or upgrades when necessary.
• Install and maintain approved software, applications, antivirus, and security updates.
• Ensure that company devices are properly configured and secured.

4. IT Security and Access Management

• Assist in maintaining the security of the company’s network, systems, and devices.
• Manage user access, passwords, permissions, and account provisioning in accordance with company policies.
• Monitor and report potential security threats, unauthorized access, malware, or other IT security incidents.
• Ensure that security patches, antivirus software, and system updates are regularly implemented.
• Promote IT security awareness and proper technology usage among employees.

5. IT Operations and Maintenance

• Conduct regular preventive maintenance of IT equipment and network infrastructure.
• Monitor system and network availability to minimize downtime.
• Assist in backup, recovery, and business continuity procedures.
• Maintain proper documentation of IT issues, resolutions, configurations, and maintenance activities.
• Coordinate with management and external IT providers for major IT projects and infrastructure improvements.

6. IT Projects and Continuous Improvement

• Assist in the implementation and rollout of new IT systems, applications, hardware, and network infrastructure.
• Evaluate recurring IT issues and recommend solutions to improve efficiency and reduce downtime.
• Support the implementation of IT policies, procedures, and standards.
• Stay updated on relevant IT technologies, tools, and best practices.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• At least 2–3 years of experience in IT support, network administration, or a similar role.
• Strong knowledge of networking fundamentals, LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, and basic firewall configuration.
• Experience troubleshooting hardware, software, network, and connectivity issues.
• Familiarity with routers, switches, access points, and other network devices.
• Knowledge of Microsoft 365, Windows operating systems, and common business applications.
• Experience with IT asset management and technical documentation.
• Strong problem-solving and troubleshooting skills.
• Good communication and customer-service skills.
• Ability to work independently and respond effectively to urgent technical concerns.

Preferred Skills / Certifications

• CompTIA A+, Network+, CCNA, Microsoft, or equivalent IT certifications are an advantage.
• Experience with network monitoring and ticketing/helpdesk systems.
• Basic knowledge of cybersecurity and endpoint security.
• Experience working with multiple offices, branches, or remote users is a plus.

Key Competencies

• Network Administration
• Technical Troubleshooting
• Problem Solving
• Customer Service / User Support
• IT Infrastructure Management
• Cybersecurity Awareness
• Time Management
• Communication
• Attention to Detail
• Ability to Work Under Pressure

Success Measures

The IT Officer will be expected to contribute to:

• Minimal network and system downtime
• Fast resolution of employee IT concerns
• Reliable internet and network connectivity
• Proper maintenance and accountability of IT assets
• Timely resolution and documentation of technical tickets
• Secure and properly managed user access
• Reliable IT infrastructure supporting day-to-day business operations