Infra Tech Support Practitioner

Act as a single point of contact for knowledge management support for client teams, product development teams and/or sales teams. Support ranges from answering questions related to the key functionality of the products, offerings, services etc. or identifying the appropriate team members to handle client demonstrations. Perform research in various systems and tracking tools.

 

MANAGEMENT LEVEL DESCRIPTORS

 

Complexity (Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as measured by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g. – Executives, Supervisor, etc.)):

Requires analysis and solving of lower-complexity problems.

Interaction is with peers within Accenture before updating supervisors. Likely has limited exposure with clients and/or Accenture management.

 

Authority (Power to influence or complete assignments independently, and ability to make decisions, as measured by latitude to devise work products or plans, reliance on instruction, and decision-making ability): Requires moderate of level instruction on daily work tasks and detailed instructions on new assignments.

 

Impact or Decision Impact (Risk or consequences in the event of failure, as measured by range of expected impact such as within a team or across a team or area of responsibility and level of risk): Decisions impact own work and may impact the work of others.

 

Scope (Degree of accountability for assigned tasks, our clients and/or the organization, as measured by size of work effort and scale of entity and/or program): Individual contributor as a part of a team, with a focused scope of work.

 

JOB PROFILE SKILLS (Skill - Skill Proficiency)

Content Assessment - Intermediate

Issue Management - Advanced

Knowledge Management Administrative Process Design - Intermediate

Records Management - Advanced

Research Analysis and Interpretation - Advanced

Act as a single point of contact for knowledge management support for client teams, product development teams and/or sales teams. Support ranges from answering questions related to the key functionality of the products, offerings, services etc. or identifying the appropriate team members to handle client demonstrations. Perform research in various systems and tracking tools.

 

MANAGEMENT LEVEL DESCRIPTORS

 

Complexity (Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as measured by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g. – Executives, Supervisor, etc.)):

Requires analysis and solving of lower-complexity problems.

Interaction is with peers within Accenture before updating supervisors. Likely has limited exposure with clients and/or Accenture management.

 

Authority (Power to influence or complete assignments independently, and ability to make decisions, as measured by latitude to devise work products or plans, reliance on instruction, and decision-making ability): Requires moderate of level instruction on daily work tasks and detailed instructions on new assignments.

 

Impact or Decision Impact (Risk or consequences in the event of failure, as measured by range of expected impact such as within a team or across a team or area of responsibility and level of risk): Decisions impact own work and may impact the work of others.

 

Scope (Degree of accountability for assigned tasks, our clients and/or the organization, as measured by size of work effort and scale of entity and/or program): Individual contributor as a part of a team, with a focused scope of work.

 

JOB PROFILE SKILLS (Skill - Skill Proficiency)

Content Assessment - Intermediate

Issue Management - Advanced

Knowledge Management Administrative Process Design - Intermediate

Records Management - Advanced

Research Analysis and Interpretation - Advanced

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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