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Customer Advocate Level I

Talentmate

Philippines

5th September 2026

2609-58927-13

Job Description

Position Summary

The Customer Advocacy Inbox Administrator exhibits the ability to contribute to the overall success of the Customer Advocacy Department by assisting in the management of incoming email documentation. Triaging and filing incoming documentation is an essential role to support the everyday function of the department.

Primary Duties & Responsibilities

Level l:

Provide excellent customer service skills to internal and external customers by triaging incoming email documentation
- Triage and consistently manage incoming documentation via the Advocacy inboxes
- Ensure all documentation is handled appropriately and added to the correct patient files
- Work within strict timelines in accordance with the expected turnaround times for incoming documentation
Compliance with HIPAA and URAC guidelines
Build relationships through dependable and accurate work
Employee is expected to work a minimum of 125 e-mails daily

Qualifications

Associates Degree preferred
Impeccable customer service skills, 2-3 years of experience preferred
Ability to multi task in a fast paced environment
Detail oriented
Excellent communication skills
Basic knowledge of Microsoft Word, Excel, Outlook, and Zoom
Computer skills in Windows environment
Time management and strong organizational skills

Competencies (choose at least 4)
Customer Focus Comprehensive Computer Skills Integrity and Trust	Action Oriented Ethics and Values Priority Setting

Working Conditions & Physical Requirements

Office & Home environment
While mostly sedentary, the job includes walking, standing, sitting, possible twisting, kneeling
Visual acuity (color, depth perception and field of vision)
Substantial movements (motions) of the arms, wrists, hands, and/or fingers
This position requires consistent communication both verbally and electronically. Candidate must be able to utilize exceptional verbal and written communication skills.

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	Philippines	City:	Mandaluyong Metro Manila
Company Website:	http://www.medrisknet.com	Job Function:	Customer Service
Company Industry/ Sector:	Hospitals and Health Care

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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