Analyst Technology And People Analytics

Key Responsibilities

•             Perform Workday system maintenance and administration to support smooth day-to-day operations.

•             Provide Level 1 Workday support including ticket triaging, troubleshooting, resolution, and escalation to Level 2 where required.

•             Support Workday configuration and system setup as required; exposure to Workday configuration is an advantage.

•             Monitor Workday integrations and logs, investigate failures, troubleshoot and resolve issues, perform authorised data patching or corrections in Workday and integrated systems, and work with relevant Technology teams to support root-cause resolution.

•             Perform P&C data maintenance and uploads, validate data integrity, and conduct reconciliation between Workday and integrated systems to ensure data accuracy and consistency.

•             Develop and maintain reports, including weekly ticket volume and status reports, and support ad-hoc reporting and data analysis requests.

•             Create and maintain user guides, process documentation, and training materials, and deliver user training where required.

•             Collaborate with P&C, Technology teams, and vendors to resolve data, system, and integration issues.

•             Support system updates and upgrades, conduct testing and ensuring minimal disruption to users.

•             Identify opportunities for process, system, and data quality improvements.

Key Qualifications, Knowledge, Skills, and Experience

• Education: Bachelor’s degree in Information Systems, Human Resources, or a related field.
• Workday Experience: Minimum 2 years of experience using Workday, either as a system user or in a Workday support/administration capacity.
• Workday Knowledge: Good understanding of Workday modules such as HCM and Absence, and familiarity with Workday business processes.
• Skills:

o            Strong problem-solving and analytical skills.

o            Excellent communication and interpersonal skills.

o            Ability to work independently and as part of a team.

o            Knowledge of data management and reporting tools

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