Air Logistics Customer Care Specialist

Its more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Are you passionate about delivering exceptional customer experiences and building strong client relationships? Become a Customer Care Specialist – Air Logistics at Kuehne+Nagel and be the trusted partner for our customers, ensuring every interaction exceeds expectations.

Your Role

As a Customer Care Specialist, you’ll play a vital role in creating seamless customer experiences. Collaborating with sales, operations, and finance teams, you will manage customer inquiries, drive satisfaction, and resolve issues with professionalism and efficiency. This role combines analytical problem-solving with proactive communication to ensure that our customers feel supported every step of the way.

How you create impact

• Build and maintain strong relationships with customers through engaging interactions and care visits.
• Manage and respond to customer inquiries, providing quotations and ensuring follow-ups lead to closure.
• Drive tenders for national clients and support pricing activities.
• Collaborate with operational teams to ensure smooth onboarding and implementation of customer requirements.
• Analyze and resolve customer complaints, identify root causes, and propose improvement measures.
• Monitor and achieve monthly KPIs related to customer satisfaction, sales, and profitability.
• Provide performance analysis reports and suggest actionable improvements.
• Oversee claims management, ensuring issues are tracked from reporting through to resolution.
  
  

What we would like you to bring

• Strong analytical, communication, and organizational skills.
• Proven ability to resolve conflicts and manage time effectively in high-pressure situations.
• Empathetic and adaptable communicator with persuasive problem-solving abilities.
• Demonstrated experience with customer onboarding, pricing, and tender management.
• Proficiency in generating and interpreting customer performance reports.
• Familiarity with KPIs and the ability to meet sales and profitability targets.
• Self-driven, attentive, and committed to continuous improvement.
• Fluency in English and Swedish good to have.
  
  

Whats in it for you

You will join a global and market-leading logistics company, where you will have the opportunity to impact the business by delivering best-in-class customer service expertise to Kuehne + Nagel’s customers. At Kuehne + Nagel, we offer the opportunity for professional and personal development, where you can grow your expertise, shape processes and create or apply innovative solutions.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

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