Civil Registry Team Lead

What Success Looks Like In This Role

• Liaises with stakeholders including Client Services & Support, Compliance and related teams to coordinate service / product ordering, delivery, processing and payment.
• Performs all required administrative duties in a timely and accurate manner (i.e., data entry / input for client enterprise, claims processing / review, banking and other outsourced types of service.
• Ensures all transactions / enquiries are processed accurately and within agreed upon quality targets and timeframes.
• Troubleshoots data processing issues and provides timely resolution.
• Serves as a point of contact on complaints and problems logged and assists in the reporting and resolution of such complaints and problems.
• Identifies process improvements and recommends opportunities to enhance client services.
• Coordinates and plays a lead role in daily site operational activities.
• Provides process related coaching and advice for less experienced team members.
• Leads or participates in projects to implement new initiatives, onboard new clients or enhance existing processes.
  
  

You will be successful in this role if you have:

High School Diploma or GED required

Generally, 2-4 years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

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