Workforce Planning Analyst Short Range Planning - Multiple Locations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Create/Own Demand forecasts using statistical models and probabilities to achieve financial and service objectives for a single line of business within Provider Ops and the business plans (80-250) and their corresponding FTE counts (1,500-5,000) including oversight and direction provided to the vendor demand planners
• Collaborate with individual LOB and their corresponding operational and Financial teams on the budgetary process to drive financial direction and decisions
• Collaborate with all levels of operational, vendor and workforce groups/leadership to understand emerging trends and drive fiscally responsible staffing recommendations
• Drive toward forecast/financial accuracy goals and objectives for aligned business plans (80-250) and their corresponding FTE counts (1,500-5,000)
• Present and explain complex staffing requirements for their specific LOBs in common language to multiple levels of leadership (Sr Dir, Mgr, Sup) including vendor partner leadership
• Deliver Vendor Partner forecast models and their oversight (locked forecasts, cost of training, credits)
• Deliver contact rate analysis
• Provide Membership impact analysis
• Partner in the impact assessment determination process to build into demand forecasts
• Be a solid change agent and resilient to roadblocks
• Anticipate customer needs and proactively identified solutions
• Solves complex problems on own; proactively identifies new solutions to problems
• Plan, prioritize, organize, and complete work to meet established objectives
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  
  

• 2+ years of experience with Workforce Management software (such as IEX, Aspect, Workforce Management IEX, Blue Pumpkin)
• 1+ years of experience in service operations center, call center or Workforce Management that support populations of 1,500+ FTEs across at least two different geographical locations
• 1+ years of experience leading or managing projects involving populations greater than 3,000 FTEs
  
  

• 2+ years of experience working in systems administration or reporting
• Experience scheduling, conducting planning meetings, and managing capacity
• Health care industry experience
• Solid understanding of Excel/Tableau/SQL
• Proven track record of identifying defects and process variation, and working to improve processes and reduce defects
• Blue Pumpkin and Aspect.