Telesales Manager

We’re looking for an experienced Telesales Manager to lead our telesales operations in the Philippines. You will coach a team of telesales agents, drive daily performance, improve conversion rates, and ensure targets are consistently met.

Key Responsibilities

• Lead and manage the day-to-day telesales team to achieve KPIs (leads, conversion, revenue, quality)
• Coach, train, and motivate agents; run performance reviews and improvement plans
• Ensure correct lead handling, call scripts, call recording/QA, and compliance with policies
• Manage daily/weekly reporting and pipeline tracking (CRM hygiene, forecasting accuracy)
• Collaborate with Marketing and Sales to improve lead quality and campaign effectiveness
• Identify process improvements to increase conversion rates and reduce drop-off
• Handle escalations and support closing efforts when required
  
  

• Proven experience managing a telesales team (preferably B2B)
• Strong understanding of telesales KPIs, lead management, and sales funnels
• Excellent coaching and communication skills
• Comfortable working with targets in a fast-paced environment
• Proficiency with CRM systems and reporting
• Ability to monitor calls and ensure quality and compliance