KYC Focal- Mandarin

What’s The Role

Shell Trading & Supply (T&S) is one of the world’s largest energy trading organizations, with over 7,000 employees globally supporting Shell’s integrated trading and supply value chain across commodities such as crude oil, refined products, LNG, power, biofuels, chemicals, and freight. Key trading hubs include Houston, London, Dubai, Rotterdam, and Singapore.

Compliance, KYC, and Financial Crime risk are critical focus areas for T&S. Counterparty onboarding, remediation, and periodic reviews are led by the Compliance / Financial Crime team in close partnership with the Products business, as these activities directly impact trading capability and business objectives.

Counterparty Due Diligence is essential to enabling new customer onboarding while mitigating Financial Crime, AML, and Sanctions risks. This function serves as the first point of contact for customers and provides SME support on Financial Crime, Trade Controls, and Sanctions. With increased business integration, remediation initiatives, and process improvements, customer onboarding and management will remain a key priority in the coming years.

What You’ll Be Doing

As the Counterparty Onboarding Focal (Mandarin), you will play an integral role in supporting the Team by performing essential counterparty Know Your Customer (KYC) due diligence and outreach activities.  

  

More specifically, your role will include:   

• Interface directly to the customer in various channels, voice, email.  Manage the onboarding and maintenance process 
• Strong understanding of customer documentation and what creates financial crime risk profile.  Awareness of how E2E process works to business, set expectations on timescales.   
• Completing onboarding in line with policies and procedures 
• Developing an understanding of the Trading & Supply compliance systems and controls including a working knowledge of the Financial Crime policy and procedures 
• Reviewing the risk profile and business activity of counterparties requested by our business 
• Completing onboarding at different levels of due diligence depending on the risk profile – Basic (BDD), Simplified (SDD), Standard (CDD), Enhanced (EDD) and work to complete risk assessments to include analysis of findings, identification of any red flags, and mitigation of risks 
• Confirming the nature of the business relationship and obtain required company information/documentation 
• Analysing substantial amounts of data including transactional data 
• Verifying evidence obtained and identify red flags and other areas of concern 
• Coordinating with various internal stakeholders to validate data requests (e.g. Tax, Financial Crime, Credit, FO data, Settlements) 
• Preparing documentation to support discussion with Team Leads on counterparties with significant financial crime risks and/or High-Risk PEP relationships 
• Articulating due diligence requirements and the onboarding process to stakeholders at all levels of the organisation 
• Escalating issues that require further investigation 
• Prioritising workload with shifting demands and priorities in a fast-paced commercial environment 
• Working to tight deadlines and often under pressure 
• Being an active and effective member of the Financial Crime team 
  
  

• Key Qualification: Full professional proficiency in Mandarin (reading, writing, and speaking)
• Bachelor’s degree in any discipline
• Open to any work experience; KYC / AML background is an advantage
• Excellent written and verbal communication skills in English
• Strong stakeholder management skills, with the ability to work across multiple businesses and functions
• Resilient and able to perform effectively under tight deadlines and pressure
• Self-‑motivated, able to work independently, and demonstrate strong personal initiative
• Demonstrated ability to collaborate effectively within a team