Customer Insights Analyst

Job Description

Join the team redefining how the world experiences design.

Hey, gday, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job descriptions can feel a bit formulaic sometimes, but we promise Canva is anything but. If youre drawn to what were building and you see yourself in this role, wed love to hear from you.

Where And How You Can Work

This role is based in the Philippines. We believe in working where you do your best thinking — Canva offers flexibility to work in a way that suits you, whether thats in-office, hybrid, or remote.

What Youd Be Doing In This Role

Canvas Close the Loop group sits within User Voice and exists for one reason: to make sure our users voices are heard — not just collected. We analyse feedback from support tickets, social media, and in-product surveys, then work with product teams across Canva to understand, prioritise, and act on what we find. As a Customer Insights Analyst, youll focus on the Teams & Education / B2B product area, turning raw qualitative and quantitative feedback into insights that actually change things.

This isnt a passive reporting role. Youll be the person who connects the dots between what users are saying and what product teams need to know — and youll have the tools, the access, and the mandate to make that happen.

At the moment, this role is focused on:

• Analysing user feedback across channels using tools like Enterpret, Canny, Looker, and AI-assisted workflows to surface the top issues in the B2B / Teams & Education product domain
• Translating raw feedback data into clear, actionable insights that product managers and business partners can actually use
• Building and maintaining a repeatable process for feedback intake, classification, and follow-through that can scale across the team
• Partnering with Close the Loop Program Managers to conduct deep dives on priority loops and drive them to resolution
• Contributing to how we categorise and track feedback across Canvas tooling ecosystem — balancing scalability with usefulness
• Presenting findings through regular reporting cadences and directly to product teams
  
  

Youre Probably a Match If:

• Youre a natural analytical thinker who genuinely enjoys getting to the bottom of complex problems — and you bring user empathy to everything you find
• You can take messy, multi-source feedback data and turn it into a clear, concise story that moves people to action
• Youve worked with AI and productivity tools to make your work faster and smarter, and youre always looking for the next way to do that
• Youre comfortable in spreadsheets and presentations, and you pick up new tools quickly
• You manage your time well, juggle competing priorities without dropping the detail, and know how to work with stakeholders at different levels
• You stay curious and resilient when things are ambiguous — the "why" behind a problem is what keeps you going
  
  

About The Team

Close the Loop is the group inside User Voice that ensures user feedback doesnt just get heard — it gets acted on. We shine a light on product issues and opportunities, partner with teams across Canva to drive improvements, and hold the line on making sure users get the best experience we can give them. Were analytical, collaborative, and genuinely passionate about the people who use Canva every day.

Whats in It for You?

Canva has grown hugely over the last few years, but were only just getting started. Heres a taste of whats on offer:

• Equity packages — so you share in Canvas success
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
  
  

Other Stuff To Know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above — we still want to hear from you!

Please note that interviews are conducted virtually.

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