Cloud Applications Consultant

Opentext - The Information Company

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity

The Cloud Applications Consultant is an individual contributor who acts as a primary point of contact for implementing customers’ requests regarding addition of new trading partners, document types, and connection types. As a consultant, you will utilize your ability to combine systems integration and service delivery knowledge. More specifically you will create/update technical specifications and create/update maps using OpenText translation software, carry out integration tasks to deploy maps to pre-production and production environments and setup Trading Partner connectivity using common communications standards such as ftp, http, AS2, SFTP, etc.

You Are Great At

• Engages the client to obtain EDI requirements, ensuring the completeness and accuracy of map packages and requirements documentation while developing and maintaining good customer relations
• Analyzing customer requirements, data integrations and interfaces
• Deliver day to day implementation requests of Trading Partner and map configurations into the OpenText Managed Services systems.
• Implementing changes for existing data integrations
• Follow policies and best practice mapping to define map rules based on client’s requirements
• Consistently create test cases/scenarios, form test files, run tests and evaluate reports
• Investigate and conduct root-cause-analysis for issues/defects raised by client during client testing
• Deliver project status updates to clients, delivery/project managers and counterparts as necessary
  
  

• You are a graduate of Computer Science and/or other technical disciplines
• You are knowledgeable of programming e.g. Perl, C#, C++, Java, JavaScript, etc.
• You have a strong customer focus, customer satisfaction oriented
• You demonstrate problem solving skills and logical thinking techniques and have excellent attention to detail. Ability to Identify and analyze problems; distinguishes between relevant and irrelevant information to make logical decisions; provide solutions to individual and organizational problems. Develops reasonable options for solutions when required for decision making
• You have excellent teamwork and collaboration skills. Inspires and motivates others toward goal accomplishments; develops and sustains cooperative working relationships
• You have ability to handle multiple priorities in a fast-paced environment, and be able to work independently, and must possess effective time management skills
• You are willing to be on-call beyond normal working hours and on weekends
• You are willing to work on any shifts (ASPAC, EMEA or US).