Billing Operations Team Lead

Are you Robert Walters?

Robert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services for businesses of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

We help organisations find the skills and solutions to reach their goals and assist talented professionals to power their unique potential.  

We offer our people incredible career opportunities as well as an inclusive culture and flexible working.

About The Role

Key Responsibilities:

Global Billing Process Ownership

• Own the end-to-end billing lifecycle across temporary, permanent, and self-billing client models
• Define and standardise global billing processes across multiple client requirements and system environments (e.g. Fieldglass, D365, Power BI, client systems)
• Establish clear process documentation, ownership, and governance across all billing activities
• Ensure consistency in execution while accommodating necessary client-specific variations
  
  

• Lead the offshore billing team to deliver daily, weekly, and monthly invoicing in line with client SLAs and contractual requirements
• Manage workload allocation across client portfolios based on volume, complexity, and priority
• Ensure high levels of accuracy, timeliness, and completeness across all billing outputs
• Monitor and report on operational KPIs including throughput, error rates, SLA adherence, and rework
  
  

• Embed robust first-line controls across billing processes to ensure invoice accuracy and revenue integrity
• Oversee validation of timesheets, rates, remittances, and client-specific commercial terms
• Ensure structured resolution of exceptions, including failed uploads, mismatches, and data discrepancies
• Reduce dependency on manual checks by designing and implementing repeatable control mechanisms
  
  

• Act as the central coordination point between offshore billing teams and key stakeholders including Onsite teams, Finance, Operations, and Client contacts
• Manage dependencies on upstream data inputs (timesheets, payroll files, client data) to ensure timely billing
• Coordinate resolution of data quality issues with Onsite and operational teams
• Ensure effective handoffs between billing, payroll, and finance systems to support end-to-end process flow
  
  

• Drive the transition from manual processes (e.g. spreadsheets, macros, VLOOKUPs) to automated, system-driven workflows
• Partner with Technology, Product, and Transformation teams to improve system functionality (e.g. Fieldglass, D365 integrations)
• Identify process inefficiencies and implement scalable solutions to improve productivity and reduce error rates
• Support implementation of new tools, system enhancements, and process changes
  
  

• Manage offshore team capacity to ensure optimal utilisation and service delivery
• Support workforce planning aligned to billing volumes, client growth, and transformation initiatives
• Build a resilient, cross-trained team capable of supporting multiple clients and processes
• Contribute to the evolution of the offshore delivery model, including transition of activities from onshore
  
  

• Lead continuous improvement initiatives to simplify, standardise, and scale billing processes
• Support the delivery of the Billing Transformation programme, including process redesign and automation
• Reduce operational complexity, manual intervention, and reliance on key individuals
• Embed a culture of accountability, process ownership, and continuous improvement within the team
  
  

• Strong experience in billing, revenue operations, or finance operations within a complex, multi-client environment
• Experience operating in offshore or shared service delivery models
• Deep understanding of process design, standardisation, and operational control frameworks
• Proven ability to manage high-volume, complex transactional processes across multiple systems
• Experience driving process improvement, automation, and operational efficiency initiatives
• Strong stakeholder management and coordination skills across geographically dispersed teams
• High attention to detail with a focus on accuracy, control, and delivery
  
  

• Private medical insurance
• A fantastic training and development programme
• Volunteer time off
• The opportunity to partake / qualify for our Global incentive weekend
• Employee wellbeing through various programmes