Analyst Business Requirement Testing And Operations - GandE

Role Purpose

Responsible for developing and documenting detailed business requirements and supporting documentation for new initiatives and the enhancement of existing functionality in assigned IHG applications. Manage project life cycles, including planning, development, testing, feedback and implementation for assigned projects.

Key Accountabilities

• For assigned projects, develop with appropriate contacts, the detailed business requirements and supporting documentation such as scope documents, business justification and ROI, for systems applications to support all stakeholders.
• Negotiate and define system requirements with new alliances to implement agreed program components, data exchange standards.
• For assigned projects, collaborate with all stakeholders to document change requirements, identify preferred business solutions and priorities, and manage the development and implementation of assigned IHG applications enhancements that provide additional revenues, reduce costs or improve customer service.
• Design and implement test plans for business/user acceptance that ensure that new program functionality is delivered to meet business requirements. Ensure coordination with, and communication to, global users whose systems and/or processes may be impacted.
• Key contact for IT resources, external vendors and partners regarding program operations, system procedures and data interpretation between IHG and vendor systems.
• Communicate issues identified during Business Acceptance Testing to key stakeholders and technology, as needed.
  
  

Key Skills & Experiences

Education -

Bachelors Degree in a relevant field of work or an equivalent combination of education and work-related experience.

Experience -

Two to five years progressive work-related experience in operations and/or systems analysis with demonstrated technical proficiency related to the position.

Technical Skills and Knowledge -

• Demonstrated project management skills.
• Demonstrated knowledge of departmental operations and business systems, problems and solutions, and processes related to IHG Understand how to use databases and complete data analysis, as needed.
• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff.
• Effective analytical, conceptual, and problem-solving skills.
• Agile Project Management methodology is preferred.
• Ability to work independently and as part of a team.
• Possess drive to work through issues, seek team support and escalate issues as appropriate.
• Strong organizational and multi-tasking skills.
• Must be comfortable using meeting systems and video cameras.
• Basic understanding of system hardware, software and ISP troubleshooting.
• Basic understanding of AI.
  
  

Physical Requirement:

• Ensure PCI Compliance and customer data privacy are met in accordance with IHG guidelines.
• Flexible work environment with a blend of remote and office work (determined by your line manager).
• Flexible work time based on office hour requirements.
• Must provide internet access and some technology per IHG guidelines.
  
  

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Dont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the Apply button. Start your journey with us today.

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