Front Office Supervisor

Company Description

Raffles Makati is a luxurious retreat in the heart of Manila’s financial district, offering 32 elegantly appointed suites with floor-to-ceiling windows showcasing breathtaking city views.

Since its opening in 2012, it has become a distinguished hub for art, literature, and culture, located near the Zuellig Building and Ayala Museum. Guests experience legendary Raffles hospitality, complemented by exceptional service from Raffles Butlers.

Conveniently accessible from Manila Ninoy Aquino International Airport, Raffles Makati is a seamless blend of heritage, sophistication, and modern elegance.

Job Description

• Ensures compliance with arrival and departure standards based on Leading Quality Assurance.
• Supervises the Front Office Team to personalize the guest arrival and departure experience by ensuring all arrival reservations are reviewed and processed based on guest purpose, perspective, preferences, and passions.
• Ensures all corporate, regional and local Raffles Standards of Operating Policies and Procedures are adhered to.
  
  

• Graduate of Hospitality Management or a related field
• Minimum of two (2) years of relevant front office experience, preferably within a luxury hotel setting, is an asset.
• Highly service‑oriented, with a strong passion for guest engagement, excellence in service delivery, and the ability to lead and inspire colleagues toward exceptional performance.
• Strong working knowledge of loyalty programs, Opera PMS, and MS Office applications