Virtual Assistant Australian Commercial Insurance

About Us

hammerjack connects skilled professionals in the Philippines with growing businesses across Australia and beyond. The focus is simple: build teams that work as true extensions of their clients through the right people, clear systems, and consistent delivery.

Recognition over the past few years reflects that approach. hammerjack has been named among the Fortune 100 Best Workplaces in Southeast Asia and ranked 8th Best Workplace in the Philippines, reinforcing the kind of environment being built for both clients and employees.

Role: Virtual Assistant (Australian Commercial Insurance)

Work Setup: Hybrid - 2x a week onsite during probation

DUTIES AND RESPONSIBILITIES

• Internal Filing System: Maintain and update client records; organize digital files for easy retrieval and compliance.
• Document Management: Save invoices and related documents into the Document Management System in accordance with company protocols.
• Email Management: Manage incoming and outgoing communications to ensure timely responses and proper documentation.
• Pre-Renewal Coordination: Allocate renewal tasks and issue pre-renewal templates, emails, and schedules.
• Renewal Processing: Obtain renewal terms highlighting changes and claims history.
• Quoting: Source comparative quotes using current client data and claim history.
• Debtor Management: Retrieve debtor reports and send statement reminders.
• Claims Tracking: Monitor and manage claims within the CRM system, ensuring accurate and up-to-date records.

QUALIFICATIONS

• At least 2-3 years of AU Insurance experience
• Experience in using INSIGHT, WinBEAT, Office tech, or any related platforms.
• Strong organisational, project management, and problem-solving skills with impeccable multi-tasking abilities.
• Ability to follow processes and work independently.
• Communicate progress and/or report issues.