Transaction Coordinator Team Lead

Transaction Coordinator Team Lead

Miro is a visual collaboration platform founded in 2011, originally known as RealtimeBoard. It enables teams to brainstorm, plan, and work together on an infinite digital canvas. With over 100 million users globally, Miro is used by companies like Nike and Deloitte. Headquartered in Amsterdam and San Francisco, it has evolved into an innovation workspace integrating AI and enterprise tools.

Position Summary:
The Transaction Coordinator Team Lead oversees a team handling high-volume, low-complexity sales transactions, ensuring accuracy, efficiency, and seamless support for global sales teams. The role combines hands-on processing of renewals, add-ons, true-ups, and contract adjustments with team coaching, performance management, documentation, and process improvement. It also includes monitoring key metrics for executive reporting and serving as an operational link between APAC, North America and Europe. Success in this position requires strong analytical abilities, excellent English communication skills, and a detail-driven, tech-savvy approach that cultivates a motivated, high-performing team in a fast-paced environment.

Roles & Responsibilities:
• Recruit coach, develop and retain a team of administrative coordinators
• Prepare documentation and drive ongoing process improvements
• Monitor and report on key metrics for executive level reporting
• Coach to and/or conduct customer interactions related to high-velocity transactional items, 
including contract “true-ups,” add-ons, quantity changes, renewals, and other lightweight 
commercial adjustments
• Coach to and/or conduct all administrative steps of simple deal cycles, ensuring accuracy 
and timely completion
• Triage escalations and escalate to Account Executives or Customer Success Managers when 
needed

Qualifications:
• Bachelors degree in Business, Economics, Data Science, Mathematics, Engineering or a 
related field
• At least 1 year of experience in customer service, data entry, or data processing (SaaS, 
subscription, or high-velocity sales environment)
• At least 2 years of direct supervisory experience
• Strong Excel skills (advanced formulas, pivot tables; macros a plus)
• Proficiency in Google Workspace (formerly G Suite) or Miro to create compelling business 
presentations
• Experience with CRM tools such as Salesforce, Outreach, Anaplan, or Pigment is an 
advantage
• Familiarity with data visualization tools (Tableau, Power BI, Looker)
• Understanding of basic commercial concepts (seat counts, prorating, contract adjustments)
• Comfortable analyzing simple data points and validating transactional accuracy
• High attention to detail and ability to manage large datasets
• Experience handling small or large projects based in the US is also a plus
• Clear, professional communication skills
• Proactive, process-oriented mindset
• Highly adaptable and tech savvy
• Proven ability to build and lead strong, motivated teams, fostering a positive culture
• Flexibility to work in a shifting schedule across APAC, North American and European time 
zones, Monday to Friday
• Work arrangement: onsite