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Tier 2 Support Engineer

Talentmate

Philippines

9th January 2026

2601-2544-722

Job Description

Compressed Work Week with Competitive Salary and Benefit Package
Help Shape the Future of Enterprise Storage with a Trusted Global Tech Company

About Our Client

Our client is a global leader in enterprise storage solutions, trusted by millions across 200+ countries for delivering resilient, high-performance, and flexible data infrastructure. With a strong culture of innovation and collaboration, they offer a dynamic environment where bold ideas and meaningful impact thrive.

Job Description

Respond to customer inquiries through multiple support channels, providing accurate business and product information.
Manage, route, and escalate customer requests to the appropriate teams.
Create new service cases and update existing ones as needed.
Assist customers with product setup, configuration, and maintenance according to service agreements.
Analyze system logs to identify errors or failures and move tickets toward resolution or escalation.
Identify faulty components, process RMA requests, and remotely guide customers through replacements.
Perform system health checks and verification reviews upon request or for support renewals.
Audit configuration documents and ensure proper system setup.
Deliver professional, timely, and expert technical support.
Troubleshoot hardware and software issues effectively.
Prioritize tasks in collaboration with customers.
Oversee the RMA process and coordinate escalations for hardware and software support.
Document all processes, procedures, and work performed thoroughly.
Mentor and monitor junior team members, assigning tasks as needed.
Contribute to team knowledge-sharing and technical capability growth.
Investigate and resolve complex technical issues involving enterprise hardware, software, and storage technologies.
Diagnose root causes of major system failures, including identifying failing components.
Provide on-call, after-hours support when required.

The Successful Applicant

Bachelors degree in Computer Science, Computer/Electrical Engineering, or a related field (or equivalent experience).
At least 5 years of experience as a support in technical setting.
Hands-on experience working with UNIX/Linux server environments.
Strong skills in Linux systems administration and familiarity with open-source technologies.
Solid understanding of network technologies, architectures, and protocols.
Practical experience with software-defined storage architecture and administration.
Knowledge of High-Performance Computing (HPC) technologies, including cluster resource management and job scheduling.
Experience in enterprise-level support environments and working with large-scale customers.
Comfortable working across multiple operating systems (Windows, macOS, Linux).
Strong troubleshooting, performance analysis, and configuration skills across multiple domains, including:
Networking and file protocols: TCP/IP, CIFS/SMB, NFS, AFP, iSCSI, HTTP, FTP
Storage technologies: SAN, NAS, RAID levels, LUNs, multipathing, ZFS
Familiarity with various shell environments (Bash, PowerShell, csh, zsh).
Competency with virtualization technologies (VMware, Xen, Hyper-V).
Experience with directory services (LDAP, NIS, Active Directory).
General knowledge of disaster recovery strategies and implementations.
Advanced understanding of ZFS features (snapshots, clones, send/receive, space management).
Full understanding of TCP/IP concepts (routing, switching, subnetting, firewalls).
Familiarity with networking hardware such as Ethernet interfaces, switches, routers, and media types.

Whats on Offer

Competitive salary offer
Qualification for an incentive bonus program after successfully completing 6 months in the company.
Comprehensive package of benefits including health, dental, vision, paid time off, and stock options.

Contact: Keith Saique

Quote job ref: JN-012026-6915994

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Makati National Capital Region
Company Website:	https://redirect.michaelpage.com/mp-home	Job Function:	Engineering
Company Industry/ Sector:	IT Services and IT Consulting Computer and Network Security and Software Development

What We Offer

About the Company

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