Technical Writer - Multiple Locations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Positions in this function write and edit material for various organization publications, including but not limited to internal communications, speeches, press releases, and on-line content. May assist in estimating production costs and overseeing work done by external vendors. These positions typically report into a Communications Manager or Director.

Primary Responsibilities

• Write and edit internal web-based procedural material
• Review and analyze current material and recommend revisions or changes in scope, format, and content for improvements
• Participate in projects and process improvement initiatives
• Assist with interviewing subject matter experts to become familiar with applications and production methods
• Assist with validating deliverables for accuracy, readability, and usability while adhering to style guide standards
• Manage review, approval, and execution processes to ensure achievement of writing objectives in addition to quality and turnaround time standards
• Know audience(s) to be addressed in the writing process (e.g., who they are, where they are, how they prefer to get information, reading level and health literacy requirements)
• Monitor feedback on procedural material and address questions or concerns as appropriate; follow up with internal and external stakeholders
• Ensures compliance with applicable timelines and quality standards
• Other duties as assigned
• Basic, structured, standard approach to work
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  
  

• 3+ years of working knowledge in each of the following: Microsoft Office Suite including MS Excel, Power Point, and Word
• 1+ years of experience in Optum Insight Payment Integrity
• 1+ years Business or Technical Writing experience or writing experience across various industries (standard operating procedures, job aids, user manuals, and product release documentation)
• Developing proficiency level in Lean and process mapping
• Proven excellent verbal and written communications, time management, and organizational skills
• Demonstrated solid people skills with the ability to work with different levels of the organization
• Demonstrated solid analytical skills
• Demonstrated flexibility to work and support a "constant change" environment
  
  

• Undergraduate degree in Communication, English, or Business Administration
• Certification in Technical Writing
• 1+ years of experience with HTML & CSS
• Experience with Microsoft Visio