Technical Support Specialist

You Will

• Communicate with customers via inbound phone calls.
• Provide follow up to customers via outbound calls and emails.
• Resolve issues with basic troubleshooting.
• Save the day for our customers by driving an amazing customer experience that makes our customers smile.
  
  

• Minimum of 1 year of Technical Support experience.
• Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly.
• Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels.
• Ability to work in a fast-paced, busy Customer / Tech Support team.
• Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues.
• Must be hungry to learn, caring towards others, and creative in your problem solving.
• Previous Phone Support experience.
• Knowledge of network infrastructure and connectivity a plus .
• Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do whats necessary to get the situation resolved.