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Technical Support Representative

Talentmate

Philippines

31st July 2026

2607-45340-5

Job Description

Respond to user inquiries via phone, email, or chat.
Diagnose and troubleshoot hardware, software, and basic network issues via phone, remote and onsite.
Guide users through step-by-step solutions and provide clear documentation.
Escalate complex issues to higher-level support or engineering teams as needed.
Install, configure, and update software and operating systems.
Ability to work independently and manage multiple tasks simultaneously.
Troubleshooting hardware and software issues.
Diagnosing and repairing faults in desktops, laptops and printers.
Strong knowledge of Windows, macOS, and common software applications.
Familiarity with networking concepts (TCP/IP, DNS, DHCP).
Certifications (Optional but Preferred)
CompTIA A+ foundational IT support skills.
Ability to explain technical issues to non-technical users.
Customer service orientation and patience.
Problem-solving and analytical thinking.
Ability to work independently and in teams.
Experience with laptop disassembly, hardware maintenance, or system administration.
Excellent verbal and written communication and interpersonal skills.

Preferred Qualifications

Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
Experience with remote desktop tools and system administration.
Knowledge of cloud platforms (e.g., Microsoft 365, Google Workspace).
With 2-3 years of experience

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	Philippines	City:	Makati National Capital Region
Company Website:	http://www.microphase.net	Job Function:	Customer Service
Company Industry/ Sector:	IT Services and IT Consulting

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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