Team Leader

We are looking for a talented individual to join us as a Team Leader at Aon Philippines, offering you a real opportunity to further develop your abilities while working alongside a diverse and cohesive team.

You will be involved in a variety of projects and clients that include some of the most significant individuals in the insurance industry - playing a key role in helping to shape the future of their companies. This role is broad and varied role, focused on supporting external stakeholders in the delivery of value to clients.

Responsibilities will require you to think creatively to develop new and innovative strategies for clients by generating and presenting valuable and actionable insights that are relevant to their needs and to the wider Aon business.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

• Contributes in achieving the goals of the company by achieving the goals of the team including but not limited to revenue target, achieving the retention & rollover target, Client Promise Survey score target, collection target, compliance to Aon Commitments, compliance to the Aon Brokers Guide, compliance to the renewal process, profitability, Employee Engagement and other goals.
• Manages the performance of the team, ensures that service agreements are met and delivered to clients effectively and efficiently.
• Develops relationship with clients, take the lead in providing best in class service to clients and achieving Aon’s goals.
• Ensures proper insurance coverage are provided to clients including timely issuance of policies, renewals, endorsements, cancellation of policies, premium collection.
• Deals with insurance companies for any requirements of clients like rate negotiation, issuance of policies, endorsements, claims management and related services.
• Ensures fair, equitable, timely settlement of claims.
• Ensures that all transactions are compliant with the company’s guidelines.
• Ensures polices, endorsements, premium computation and other documents are properly peer reviewed and accurate prior to release to clients.
• Assists direct reports with strategy and negotiation of Aon’s revenue whether commission or fees, ensuring Aon’s value is clearly communicated as the driver of revenue setting.
• Drives AE efforts on new and penetration sales, including collaboration with BD team.
• Raises his own and direct reports’ Aon IQ which is awareness of and skills to introduce all of Aon’s solutions, services and specialty expertise.
• Coaches the Discovery Process of Client Promise to ensure each clients needs are identified and a strong Client Promise Plan is delivered to help clients achieve their goals and objectives.
• Ensures adherence to critical best practice client management efforts including Strategic Account Service Plan Reviews and Client Return to Profitability Planning.
• Fosters an environment where employees are empowered to address client needs responsively.
• Guides people in the development of their full potential while achieving results by establishing goals, monitoring performance and providing feedback. Establishes clear performance expectations and ensures that Team members understand their responsibilities. Evaluates employees’ performance regularly and provides clear and consistent feedback and developmental guidance to increase employee performance and skill level.
• Keeps high level of engagement and morale of direct reports.
• Educates assigned AEs on proper client management, risk management for the clients, insurer interface and Aon resources and processes.
• Prepares realistic operational plans, timelines and budgets.
• Manages projects effectively by monitoring progress against plans and budgets.
• Builds and leads a high-performance Team and provides structure and direction to facilitate the completion of Team objectives. Solicits ideas and participation from Team members to sustain a team-oriented and collegial environment.
• Resolves conflicts and disputes among Team members. Counsels individual team members who may have difficulty working collaboratively
• Integrates the Aon values of integrity, trust, character, pride and ethics into all aspects of work. Demonstrates a high level of consistency between words and actions across all business situations and accepts ultimate responsibility for results. Always advocates clients’, employees’ and shareholders’ interests.
• Demonstrates unwavering commitment to high performance in the process of account management and sets a personal standard of high quality and integrity for self and others.
• Influences desired outcomes by understanding and communicating an overall vision to others to achieve objectives.
• Networks within Aon, the risk management community and the insurance marketplace to develop professional relationships.
• Manage and support assigned team members to achieve and sustain effective alignment with the Aon Leadership Model and its pillars of Client Value, Unmatched Teams, Innovation, Results and Values.
• Provides equitable distribution of workload and recommends changes in AE assignments and the composition of service teams as appropriate.
• Works on the succession planning, career development of direct reports, training plans, team structure including recruiting and talent pipeline.
• Ensures Aon’s tools are understood and used (including, but not limited to Client Promise, ABG, TRS, Aon Connect, Qlikview, etc.).
• Ensures assigned AEs consistently adhere to standards for key tasks and deliverables to clients, including Client Promise Plans, Client Promise Review/ Stewardships, Renewal Strategy Meetings and Renewal Proposals.
• Provides information and advice to teammates with regards to policy terms and conditions and other requirements of clients.
• Performs related duties as assigned.
  
  

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2571644

---