Team Leader BPO-Logistics Experience

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission: Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision: A world where people, empowered by technology, turn any challenge into a catalyst for growth.

Position Description

The Logistics Team Lead oversees the day-to-day execution of import and export air and ocean freight operations for an assigned station, driving operational continuity, timely follow-up, and service consistency across customer accounts. This multifaceted role combines team supervision, workload and capacity balancing, stakeholder communication, performance analytics, training management, SOP governance, and continuous process improvement. Operating as the primary escalation point, the Supervisor leads root cause investigations for operational errors to implement corrective actions that protect customers from avoidable costs, delays, and claims.

Functions

People Supervision & Team Development

• Directly supervise assigned team members, including operators and trainees, managing attendance, punctuality, and shift compliance.
• Review and administer time-off requests, permissions, and schedule records while adjusting clock-ins and breaks as needed.
• Conduct formal one-on-one sessions, performance evaluations, and implement disciplinary actions when necessary.
• Coach team members, monitor learning curves for trainees, and coordinate ongoing training aligned with operational availability.

Station Import / Export Oversight & Workload Management

• Oversee comprehensive import and export activities across all assigned station accounts, driving pending items to completion.
• Balance operational volume based on station capacity, priorities, and staff availability, reassigning tasks dynamically.
• Monitor productivity, transaction speed, backlog levels, and communications across collaboration channels.
• Control urgent, time-sensitive shipments to minimize risk, reduce unnecessary per diem or storage costs, and enforce SLA adherence.

Reporting, Metrics & SOP Governance

• Consolidate, validate, and present operational results, utilization reports, and KPI metrics on a weekly and monthly basis.
• Lead scheduled review sessions, including team data evaluations and client performance updates.
• Own the complete lifecycle of operational documentation, updating legacy SOPs and migrating them to standardized formats.
• Administer document repositories, coordinate QA reviews and stakeholder approvals, and train staff on procedural changes.

Escalation Management & Continuous Improvement

• Manage customer escalations following established protocols, coordinating corrective actions through resolution.
• Lead root cause analysis for operational errors, process deviations, or missed deadlines to identify points of failure.
• Formulate and deploy corrective measures—ranging from supplemental training to process redesign—and document lessons learned.
• Identify administrative and operational improvement opportunities to enhance efficiency, visibility, and compliance.

Qualifications and Requirements

• Proven professional experience in import and export air/ocean freight forwarding operations.
• Demonstrated leadership experience in people supervision, performance management, coaching, and team development.
• Strong organizational, time management, and capacity-planning skills capable of handling high-pressure environments.
• Exceptional attention to detail and rigorous process discipline regarding documentation and SLA tracking.
• Advanced root-cause analysis and problem-solving methodology with a continuous improvement mindset.
• Outstanding interpersonal and communication skills for engaging internal teams and executive stakeholders.
• Advanced English proficiency, both verbal and written.

Technical Skills & Systems

• Logistics & Forwarding Platforms: Air and ocean freight management systems, import/export tracking tools, documentation repositories.
• Reporting & Data Tools: BI dashboards, spreadsheet analysis tools, performance reporting trackers.
• Communication & Project Management: Professional email clients, team collaboration software, task ticketing systems.