Support Coordinator Global Operations

Our Global Operating Center located in Manila is pivotal to enhancing the Firm’s operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices.

The Advisor, Office Support will be responsible for providing essential support to the team related to Office Support matters. By accurately completing day-to-day responsibilities, this role contributes to the smooth running of overall office operations. The Advisor will engage in fact-finding exercises and analysis, applying best judgment to ensure successful resolution. The role will primarily impact the teams effectiveness, coordinating the smooth delivery of relevant programmes to maximise operational performance on a day-to-day basis.

The Roles And Responsibilities Of This Job Include

• Provides support and guidance to team members and stakeholders on typical Office Support matters, including analysing documents, providing frontline customer service support or managing office resources
• Conducts research and analysis on Office Support matters, gathering information from relevant sources, maintaining documentation, and applying best judgment to make recommendations
• Assists with the planning and implementation of Office Support initiatives, such as office organisation and resource management
• Collaborates with teams across the Firm to gather key information and data for relevant Office Support projects, initiatives, and record-keeping
• Maintains up-to-date knowledge of relevant Office Support best practices, trends, and governance, sharing insights and recommendations with the team as appropriate
• Assists in the preparation of Office Support reports, presentations, and communications for internal stakeholders, ensuring accuracy and clarity of information
• Supports the Senior Advisor or Manager in resolving office-related issues and addressing employee concerns, escalating complex matters as needed
• May coordinate the work of junior team members and more administrative roles
• Roles at this level may serve as a supervisor or informal resource
• Ability to make judgments based on knowledge gained through previous experience
• Ability to work fairly independently, escalating complex issues for guidance and support
• Comprehensive understanding of the range of processes, procedures and systems within own discipline
• Effective analytical and problem - solving skills, with the ability to gather and evaluate information from multiple sources
• Effective communication and interpersonal skills, with the ability to coordinate work, provide guidance within the team, and collaborate with cross - functional teams
• Bachelors degree or equivalent experience; likely working towards relevant professional certification/qualification where appropriate to the discipline
  
  

This role reports to

Manager, Office Operations

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.

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