Supply Chain Specialist - Makati Hybrid Working

Welcome to Ingenico

Payments happen everywhere. In shops, on busy streets, and across countless digital touchpoints. In many of these everyday moments, Ingenico quietly powers the way customers pay.

As a global leader in payment acceptance, we make transactions simple, secure, and seamless for millions of people worldwide.

With operations in more than 30 countries and over 4,000 experts, we have spent more than 45 years shaping the future of commerce. Guided by trust, innovation and care, we build technology that moves payments and fintech forward

The impact you'll have

You'll help ensure our customers receive the products and support they need, when they need them. By connecting customers, logistics partners, and internal teams, you'll play a vital role in delivering the reliable experience that keeps commerce moving across APAC.

The work you’ll do

• Manage the end-to-end customer order lifecycle, ensuring accurate and timely delivery outcomes. (order entry, validation, allocation, shipment follow-up)
• Act as a trusted point of contact for customers, providing proactive communication and issue resolution.
• Transport coordination and delivery execution.
• Monitor orders, inventory, and transport performance, identifying and resolving risks before they impact customers.
• Manage customer claims and escalations, driving effective and timely issues resolution.
• Partner closely with Planning, Procurement, Finance, Warehouse, and Logistics teams to maintain operational excellence.
• Support supply chain master data accuracy and process governance.
• Contribute to continuous improvement initiatives that enhance efficiency, service quality, and customer experience.
• Serve as a key escalation point for complex operational and customer challenges.
  
  

What You'll Bring

• Solid experience in Supply Chain, Logistics and Order Management.
• Strong experience in customer facing operational environments.
• Sound understanding of end-to-end supply chain and order-to-delivery processes.
• Experience working across multiple countries or complex regional operations, ideally within APAC.
• Strong problem solving, prioritisation, and stakeholder management skills.
• Experience using ERP systems (SAP) and managing operational data.
• A customer first mindset, with the resilience and adaptability to thrive in a fast paced environment.
• A passion for continuous improvement and delivering outstanding customer outcomes.
  
  

Our Commitment to inclusion and belonging

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone. To learn more about what it's like working inside Ingenico, follow us on LinkedIn

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