Store Supervisor - One Ayala Makati

Company Description

Power Mac Center is a leading Apple Premium Partner in the Philippines, with over three decades of experience providing Apple products, services, and solutions to a wide range of customers. The company operates more than 115 retail stores nationwide, supported by Mobile Care, its dedicated service and repair arm with over 27 locations. Through Basecamp, Power Mac Center offers Apple training and certification programs for creative, IT, and other professionals, as well as non-certification courses for individuals and groups. Its Enterprise, Education, and SMB teams deliver end-to-end Apple solutions and industry best practices to corporate clients, educational institutions, and entrepreneurs. Power Mac Center continues to expand its presence, offering growth opportunities in a dynamic, technology-focused environment.

Role Description

The Store Supervisor is a full-time, on-site role based in One Ayala Makati, responsible for overseeing daily store operations and ensuring a high standard of customer experience. This role manages and guides store team members, coordinates schedules, monitors performance, and ensures adherence to company policies and procedures. The Store Supervisor supports sales initiatives, oversees merchandising and inventory accuracy, and ensures the store environment reflects Apple and Power Mac Center brand standards. Additional responsibilities include handling customer concerns, coordinating with service and support teams, preparing basic reports on sales and operations, and assisting in training new team members. The role requires a hands-on presence on the sales floor and collaboration with management to meet store targets and operational goals.

Qualifications

Strong Supervisory Skills and team leadership experience, including coaching, performance monitoring, and delegation.

Excellent Customer Service and Customer Satisfaction focus, with the ability to resolve issues and maintain positive customer relationships.

Effective Communication and Interpersonal Skills to interact with customers, team members, and cross-functional partners.

Previous experience in retail operations, preferably in consumer electronics, technology, or related industries.

Basic knowledge of sales processes, inventory management, and visual merchandising best practices.

Ability to work on-site in Makati on a full-time schedule, including weekends and holidays as needed.

Proficiency in using point-of-sale systems and common office applications; familiarity with Apple products is an advantage.

College degree and equivalent 2-3 years work experience in business, retail management, or a related field is preferred.