Sr Client Support Representative

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact

OpenText is more than just a place of employment. It’s an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes “People First” and supports you to further develop and grow your career.

CSR is part of a world-class service-oriented team that takes incoming calls, chats, emails, and tickets from clients. The CSR team is looking for quick-thinking, client-focused representatives who can educate, solve current client concerns, and help prevent future concerns by providing feedback and influencing improvements to internal processes.

The ideal candidate should have a growth mindset, be a strong client advocate, and ensure client satisfaction is delivered with every client interaction.

What The Role Offers

• Handle tickets concerning client access and permissions to MySupport.
• Efficiently answer and follow up on all client inquiries that come in via the ticketing system, email, phone, and chat systems.
• Verify product lines and monitor client service portals to triage tickets accordingly.
• Collaborate with the Renewals and Licensing team to ensure clients have the most up-to-date product licensing.
  
  

• Must have experience working in a global support environment, BPO, Global IT Company, Call Center, or Shared Services environment.
• College/University graduate.
• Must be willing to work rotating shifts, including weekends and holidays.
• 2 to 3 years of experience in a client service environment.
• Friendly, outgoing, and personable, with strong verbal and written communication skills.