Specialist Sales Trainer QA Trainer Hybrid

Job Title

Specialist, Sales Trainer (QA/Trainer Hybrid)

Job Description

We are seeking a detail-oriented Specialist, Sales Trainer to join our team. This is primarily a Quality Assurance role with a training component. You’ll be the backbone of agent performance, ensuring quality standards are met through audits while stepping in to coach and upskill agents when business needs arise.

Key Responsibilities

• Quality Assurance: Conduct regular audits of sales calls, chats, and emails to ensure compliance with Weave’s quality standards, scripts, and best practices
• Feedback & Coaching: Deliver clear, constructive feedback to agents based on audit findings to drive performance improvement
• Training Delivery: Design and facilitate training sessions for new and existing agents as needed, including onboarding, refresher courses, and skill-specific workshops
• Performance Reporting: Track, document, and report QA trends, training outcomes, and areas of opportunity to leadership
• Process Improvement: Identify gaps in agent performance or processes and recommend actionable solutions to improve customer experience and sales effectiveness
  
  

• Proven experience in quality assurance, call monitoring, or auditing within a sales or customer service environment
• Demonstrated training or coaching experience — able to teach, mentor, and motivate adult learners
• Strong analytical skills with high attention to detail
• Excellent written and verbal communication skills
• Ability to deliver feedback professionally and help others grow
  
  

• This is not a client-facing role — you’ll work internally with agents and leadership
• Primary focus is QA audits; training duties are assigned based on team needs and engagement levels
• Ideal candidates have experience in both QA and training, but strong QA candidates with a passion for coaching will also be considered