Specialist Marketing Technology

Our Global Operating Center located in Manila is pivotal to enhancing the Firm’s operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices.

The Senior Advisor, Tech Support provides professional assistance and advice on a wide range of technology matters, including user support queries and hardware support. This role plays a key part in driving the day-to-day support initiatives that serve the diverse technological needs of the firm, exploring and implementing innovative solutions to complex problems, and supervising detailed analysis and investigation to identify enhancements to existing approaches.

The Roles And Responsibilities Of This Job Include

• Supervises and coordinates the day-to-day operational aspects of the Tech Support team, ensuring optimal efficiency and high levels of service
• Supports the development and implementation of solutions aimed at resolving complex technical issues, drawing on knowledge in areas such as audio visual, collaboration services and service management
• Collaborates with the team and business leaders across the firm to provide specialist advice and support on Tech Support matters, including understanding their technology needs and resolving user issues
• Oversees office support technologies, including their installation, maintenance, upgrade, and troubleshooting, to ensure seamless operations
• Participates in the planning and execution of technology-based training initiatives to improve user competence and experience across the firm
• Collaborates with the service support teams to provide employees and clients with comprehensive technical support, driving solution development and delivery
• Stays informed of industry trends and best practices in Tech Support, proactively identifying opportunities for continuous improvement and innovation to senior leaders within Tech Support
• Supervisors at this level will lead a team of junior professionals and/or coordinators, delegating and facilitating the work of others within established procedures and practices
• Individual contributors at this level will coordinate and review work within the team, providing guidance to less experienced members
• Providing professional support to the development of innovative solutions to complex problems and operational challenges
• Specialist - level knowledge in own discipline and good knowledge of other related disciplines
• Sound analytical and problem-solving skills, with the ability to independently conduct detailed analysis, investigate issues and identify solutions, seeking guidance only on atypical or complex issues
• Sound communication and interpersonal skills, both verbal and written, to effectively engage with team members and occasionally external stakeholders
• Bachelors degree or equivalent through experience and relevant professional certification/qualification where appropriate to the discipline
  
  

This role reports to

Manager, Marketing Technology

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.

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