SOQ Associate

Use Your Power for Purpose

Every day, our commitment to quality ensures that patient safety and product integrity remain uncompromised. In the Product Quality Complaints (PQC) team, we focus on investigating, assessing, and resolving product-related complaints with precision and compliance. Our work is rooted in science, risk-based decision-making, and customer-centricity. By joining us, you help uphold a global quality culture that adapts to evolving needs, ensuring every product meets the highest standards and every patient receives safe, effective care.

What You Will Achieve

In this role, you will:

• Manage and assess product quality complaints for clinical and commercial products, ensuring timely and compliant resolution.
• Perform complaint triage and evaluation, applying global SOPs and regulatory requirements.
• Collaborate cross-functionally with manufacturing, packaging, and quality teams to identify root causes and implement corrective actions.
• Document investigations and maintain complaint records in compliance with cGMP and corporate standards.
• Support change control and risk management activities related to complaint trends and product quality improvements.
• Ensure inspection readiness, contributing to regulatory and customer audits.
• Apply problem-solving skills to resolve issues within defined options and escalate as needed.
• Participate in continuous improvement initiatives to enhance complaint handling processes and systems.
  
  

• Bachelor’s degree in science, pharmacy, or related field (or equivalent experience).
• Knowledge of pharmaceutical quality systems and current Good Manufacturing Practices (cGMP).
• Strong attention to detail and ability to work within established procedures.
• Effective communication skills and ability to collaborate across teams.
  
  

• Experience in complaint handling or quality assurance within the pharmaceutical industry.
• Familiarity with root cause analysis, deviation management, and change control.
• Proficiency in quality systems and complaint management tools.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and work independently.