Service Desk Analyst

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us.

Join us as a Service Desk Analyst in the Telecom Services team. In this role, you will provide technical supportover the phone, ensuring consistent, high-quality customer service across the organization. You will also play a keyrole in delivering white-glove support for executives and events.

What The Role Offers

• Troubleshooting technical issues for remote users over the phone
• Configuring and troubleshooting Microsoft 365 products
• Performing initial hardware assessments and troubleshooting
• Providing remote support for mobile devices
• Escalating issues efficiently and appropriately
• Documenting issues accurately for tracking and escalation
• Following established procedures and team policies
  
  

What You Need To Succeed

• Strong customer service orientation and interpersonal skills (able to explain and interpret issues for users whomay not know how to express what’s wrong)
• Excellent communication skills (written and verbal) in both Romanian and English
• Independent problem-solving and decision-making abilities
• Ability to work both individually and as part of a global team
• Proficiency with both macOS and Windows operating systems, software, and hardware
• Experience troubleshooting technical service requests across computers, smartphones/tablets, and enterpriseapplications/systems
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment
• Capacity to thrive in a challenging, real-time environment with quick troubleshooting capabilities
  
  

One Last Thing

OpenText is more than just a corporation; it’s a global community where trust is foundational, the bar is raised, andoutcomes are owned. This is your opportunity to be part of something bigger - helping us shape the future ofinformation management.

OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

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