Service Delivery Lead Banking

This position is responsible for the overall development, administration, testing, implementation, and project work for the banks retail digital banking and business banking digital platforms, as well as new products and services falling under the Digital and Customer Experience Platforms Group. The primary focus of this role is to ensure the successful management and enhancement of the banks retail digital banking channels and platforms, aligning them with the banks channel and customer experience strategy.

Job Description:

• To manage the epics and features backlog of the mobile banking app, ensuring its relevance to our customers and to the various business segments of the bank
• To ensure quality agile development, minimizing bugs and defects going into production and to our customers
• To establish a SAFe-type Program Increment (PI) cadence and practice, ensuring proper coordination with other scrum development teams
• To establish and ensure proper operation, policies and cadence of the retail banking apps problem and incident management teams
• To establish proper application performance monitoring (APM) operations
• To establish and manage the data-related requirements: analytics, business and financial metrics of the digital channel
• To ensure proper enablement of the app to increase customer acquisition, digital adoption and penetration
• Acts as the Overall Product Owner (PO) of all platforms, channels and products under this unit: (1) retail digital banking mobile app, (2) retail digital banking web app, (3) retail digital banking on-boarding (customer acquisition), mobile app as a super app for customer engagement and to increase bank revenues, (4) digital banking to increase bank products ownership of customers, via cross-sell of other bank products, (5) mobile app as an efficient payments superapp
  
  
  

• Graduate of Information and Communication Technology course or any business-related, Management, Engineering, Computer Science course with units on Project Management.vMasters degree is a plus.
• Have personally led and implemented initiatives or projects especially related to digital channels or platforms and have dealt with program managers, project managers, product/business units, vendors and other stakeholders for the past 5 years.
• Preferably with experience in product management or development, sales and marketing, and project management.
• Minimum of 10 years of experience in digital banking, digital product management, or a related role, preferably in the retail banking industry.
• Proven track record in managing and enhancing digital banking platforms and channels.
• Experience in mobile app development and launch projects.
• Familiarity with application performance monitoring (APM) tools and practices.
• Proficiency in data analytics and leveraging data for business insights.
• Product ownership and management, Project management tools (Flow charting, MS Office/MS Project/VISIO).
• Basic understanding related channel or platform management and evolving technology platforms and applications that may impact digital channels.
• Product Management/Development, Sales and Business Planning, Networking, Negotiation, Public Speaking, Research, Writing.
• Strong knowledge of agile development methodologies and practices, preferably SAFe.
• Strong leadership, project management, system analysis, business analysis and supervisory skills.