Service Assurance Expert

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

B2B Services (Mobile, Broadband and/or Core Data) Incident and Problem Management

• Analyze B2B services performance and continuously improve operations to ensure that service levels as designed are being met
• Provide feedback to the planning and engineering teams to ensure that identified problems are fixed through design which helps to both meet and improve service SLAs
• Responsible in establishing Operational Service Assurance plans & managing its operations & tactical execution to ensure that the E2E network service performance experience of the Customers conforms to established service standards of the B2B Service Owner (as collaborated with Business) for Direct Internet, ELINE, IPL, MPLS, VPLS, SDWAN & etc. including a focus assurance on B2B Mobile & Broadband services
• "Non-resource" Tier2 and acts as a Service Incident and Problem Manager technical support to proactively identify, analyze & promptly mitigate/resolve service performance threats, vulnerabilties & anomalies for B2B services (Mobile, Broadbandand and/or Core Data).
• Collaborate with the B2B Service Owners & Service Guild in developing & implementing relevant service standards, policies & plans which drives business growth, revenue protection, customer satisfaction & product competitiveness.
• Work with our B2B counterparts to develop and share best practices for service incident/problem management
• Develop streamlined processes to ensure efficient work flows and minimize service problem
• Report/Updates stakeholders on the service incident/problem analysis, action plans and timelines
  
  
  

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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