Senior People Business Specialist - Multiple Sites

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Provide troubleshooting support for employees in the Learning Experience Platform (LXP), Learning Management System (LMS), MyLearning, and performance management tools
• Provide technical support for managers and course owners to distribute training and produce reports in LMS
• Assist with cases escalated through IT (ServiceNow)
• Resolve Tier 2 support requests through case management tools and the HR HelpDesk (ServiceNow)
• Work with other members of the Talent Development Department, supporting our LMS, LXP, and other Talent Systems
• Consistently meet targets for Service Level Agreements (SLA) and Customer Satisfaction (CSAT) metrics
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  
  

• Undergraduate degree or equivalent experience
• 1+ years of Human Resources, Learning Management, or Talent System Administration experience
• Proficiency with Microsoft Office, including Excel
• Proficiency with Microsoft Office, including Excel
• Proven solid customer service skills
• Proven solid written and verbal communication skills and the ability to interact effectively with all levels of staff
• Proven solid organizational skills and must be detail-oriented
• Proven solid written and verbal communication skills and the ability to interact effectively with all levels of staff
• Proven solid organizational skills and must be detail-oriented