Senior Operations Processor GPL - WellsOne Fraud Credit Cards

About This Role

Wells Fargo is seeking a Senior Operations Process for Global Payments & Liquidity to support WellsOne Fraud operations. The role is responsible for activities that support the operational infrastructure, performance, and efficiency. A WellsOne Fraud Workflow Team Member is responsible for managing, reviewing, and routing fraud‑related communications and cases received through the WellsOne Fraud mailbox. The role serves as a critical intake and control point within the WellsOne Fraud process, ensuring customer responses and fraud alerts are handled accurately, prioritized appropriately, and assigned to the correct downstream teams in a timely manner.

In This Role, You Will

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
  
  

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  
  

• Must have completed two (2) years of college education, any field
• Proficient in MS Office tools
• With professional background in Banking operations with focus on Credit Cards transaction and support: Payment processing, maintenance items for commercial card clients
• Excellent English communication skills, written and verbal
• Excellent Customer Service background and skills
  
  

• Applicants must be amenable to work onsite, 5/NEO, BGC, Taguig City
• Applicants must be willing to work on US or night shift, fixed weekend off
• Applicants must be willing to work during PH holidays
• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements