Senior Claims Associate

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Join Gallagher - A Global Leader in Insurance, Risk Management and Consulting

Are you ready to take your career to the next level with a company that values innovation, collaboration and professional growth? Gallagher is a global leader in insurance broking, risk management, and consulting, with over 71,000 employees across 130 countries. We combine global reach with local expertise, and our commitment to being a socially responsible and ethical organization is expressed through our Shared Values, The Gallagher Way.

About The Role

In this role, you’ll advocate for Gallagher clients by managing claims allocated to designated brokers, branches, or divisions, ensuring all matters are handled in accordance with policy conditions and departmental service standards.

Additionally, you’ll be required to act as second in charge in the Claims Manager’s absence for technical claims matters and support the Claims Manager with projects and initiatives as required.

Key Responsibilities

• Provide informed advice to clients, brokers, and account management teams on allocated claims, including front line handling of complex matters
• Deliver specialist claims guidance to clients and colleagues, supporting accurate interpretation of coverage and appropriate next steps
• Manage assigned claims in accordance with Gallagher claims processes, service standards, and best practice procedures
• Proactively liaise with clients, insurers, and service providers to progress claims and resolve enquiries
• Assess claims by reviewing policy wording and circumstances to ensure coverage is maximized and client outcomes are optimized
• Drive timely claim progression, including obtaining insurer approvals for repairs, payments, or other required actions
• Maintain an organized claims portfolio and ensure all follow ups are completed within agreed service levels
• Prepare accurate claims correspondence and ensure timely follow through on all communications
• Provide structured solutions and clear recommendations to clients and brokers, partnering with the Claims Manager as needed
• Represent Gallagher Claims professionally in day to day interactions, building trust and strengthening relationships across distribution teams
• Produce claims statistics and contribute to the development of advocacy stories or reporting as required
• Support colleagues on complex claim matters and actively coach and mentor team members to uplift capability
• Engage in ongoing professional development and participate in learning opportunities
• Build and maintain strong relationships with internal and external stakeholders, including brokers, branch managers, insurers, and loss adjusters, with a focus on continually improving team performance scorecard
• Maximize the use of the New Claims Team and digital claims lodgement tools to enhance efficiency
  
  

About You

To succeed in this role, you will have:

• Around 5 years of claims experience
• Strong organizational skills, able to manage a varied claims portfolio and meet competing deadlines with high service standards
• Clear and confident communicator across phone, written and in person interactions
• Strong technical ability to interpret policy coverage and advocate for clients
• Supports team capability by sharing knowledge and coaching others
• Solutions focused mindset with the ability to identify root causes and recommend improvements
• ANZIIF or other local insurance qualification
  
  

What’s On Offer

At Gallagher, we believe in empowering our people to thrive both professionally and personally. Here’s what you can look forward to:

• Grow Your Career: Unlock personalized career pathways, access tailored training programs, and benefit from tuition assistance to support your professional growth.
• Prioritize Your Wellbeing: Take advantage of our wellbeing initiatives, including an employee assistance program, additional Lifestyle Leave, and resources to help you stay balanced and healthy.
• Benefits: You’ll have the opportunity to take part in our Employee Stock Purchase Plan and share in the company’s growth.
• Make a Difference: Give back to the community with paid volunteering days to support causes close to your heart.
• Be Part of an Inclusive Culture: Join a workplace that celebrates diversity and inclusion, welcoming people of all backgrounds, faiths, sexual orientations, gender identities, and lifestyle choices.
  
  

Ready to Apply? Take the next step in your career and join a company that invests in your success. Apply now Gallagher Careers

Important Information:

Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or an external third-party provider.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration.

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