Senior Accounts Receivable Officer MOR0014

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!

Are you ready to be part of a professional community thats powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!

Role: Senior Accounts Receivable Officer

Location: Hybrid - Makati Site

About Us

At hammerjack, were not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact

Over the years, weve built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

Job Overview

The primary purpose of this role is to work with the AR Manager to follow up on and escalate Outstanding Debt. This is a key role to ensure the credit risk of the client is protected. The success of the role will depend on building strong relationships with the Customer and the clients sales team.

Duties And Responsibilities

The responsibilities outlined below are not exhaustive and may evolve in line with business needs and organisational objectives.

• Customer Cash receipts allocation and reconciliation.
• Assisting the Bank reconciliation team with any unreconciled Customer Payments.
• Reviewing old and outstanding Debt & sending reminders to customers.
• Building relationships with customers and working with them to ensure timely repayments.
• Escalation of any defaulting Customers in line with the clients policy.
• Monitoring & responding to Customer emails.
• Credit checks new onboarded Customer Accounts.
• Reconciliation of complex Customer accounts. This involves working with Customer portals.
• Reconciling and processing Customer rebates.
• Weekly Executive Report on outstanding Debt, along with commentary.
• Ability to engage with difficult Customers.
• COI project to improve AR processes.
• Regular housekeeping of AR accounts – ensure all emails, phone numbers, and contact details are up to date.
• Work with the Customer Service department to organize Customer Credits.
  
  

• 3-5 years experience in Accounts Receivable, with exposure to high-volume, multi-customer environments
• Strong background in customer statement reconciliations and resolving complex discrepancies.
• Experience supporting overdue debt follow-up via email and phone calls.
• Experience in managing difficult situations and working with challenging customers.
• Problem-solving mindset, taking ownership of tasks, and the ability to suggest process improvements.
  
  

• Exceptional communication skills, both verbal and written.
• Advanced Excel skills (Lookups, Power Query, data transformation, large data sets)
• Experience with ERP or accounting systems (PRONTO preferred)
• Experience with ticketing/workflow systems such as Zoho or similar platforms.
• Understanding of the AR debt follow-up process workflow.
• Strong data accuracy and document management capability.
• Exceptional attention to detail and reconciliation accuracy.
  
  

• Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive for productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team thats dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.