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Real Time Analyst

Talentmate

Philippines

4th February 2026

2602-19158-31

Job Description

Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning).
Forecasting volume and utilizing the forecasted data to create optimized employee schedules and seat allocation.
FTE and volume management which includes managing peaks and uplifting capacity via overtime and flexible workforce.
Assigning employees to schedules based on their preferences and business rules and managing intraday activities. Analyzes workflow and staffing work assignments to ensure operational benchmarks are met.
Monitors the department’s performance through reports and raw data. Works directly with the leads to coordinating daily activities across functional units.
Responsible for accurate reporting of the daily, weekly, and monthly SLAs.
Incident management - Identifies, documents and reports systems performance issues as they impact the department. Develop partnerships with other internal groups and business units to improve speed of issues resolutions and to recommend improvements.
Take ownership on risk management for your service area and assess and mitigate financial and non-financial risk while executing complex business processes, to protect the organization from undue risks.
Good Understanding for Financial Industry regulatory requirements
Ability to define escalation procedures for new business lines and enhance existing on a per need basis
Communicate to a diverse audience in an open, transparent, and convincing manner the organization’s strategy; challenge colleagues to align with the overall Group strategy and relay the macro and micro-trends and reality impacting the organization’s position.
Thrive in complexity – you can succeed despite uncertainty; is highly collaborative, constructive, and results-driven.
Provides recommendation for capacity improvements based on trends and contributes to annual efficiency target

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Makati National Capital Region
Company Website:	https://www.ing.jobs/Philippines/home.htm	Job Function:	Operations Management
Company Industry/ Sector:	Banking

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Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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