Quality Assurance Dayshift Account Weekends Off

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Quality Analyst Specialist - Telesales to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Assess and rate inbound and outbound "sales" calls according to company quality
  
  

• Collaborate with Team Lead and Trainer to communicate above standards results to
  
  

• Provide concise feedback with advisable reply and valuable action plan.
• Consolidate sales agents QA scores and draft daily, weekly and monthly report.
• Provide consolidated feedback to managers and supervisors on a daily and weekly basis.
  
  

• Bachelors Degree holder.
• A strong background in Sales /Telemarketing call audits, assessing and rating inbound
  
  

• Owns a deep understanding on Sales Metrics, Model and Structures.
• At least a year of experience in auditing sales calls and coaching agents.
• With Attention to Detail, Analytical Skills, Coaching Skills, Listening Skills and is Objective.