Professional II Global Service Delivery

You Will

• Partner with cross functional teams to assess and identify client health risk drivers, propose corrective action plans
• Partner with cross functional teams to develop and maintain strategic
• roadmaps to drive
• customer retention and expansion
• Plan and lead high-impact initiatives to improve scaled sales efficiency and
• effectiveness
• Continually assess operational risks and leverage the operational understanding of client/stakeholder processes to develop and implement corrective action plans globally
• Build a culture of globally consistent best practices through continuous improvement by actively collecting feedback through various methods, evaluating efficiencies, and recommending changes to optimize sales delivery
• Leverage strong interpersonal skills to establish trusted advisor relationships with clients
• Acts as client champion and facilitate timely resolution of client issues, leveraging resources from across the company as needed
• Lead expansion and efficiency projects including change requests
• Oversee development and maintenance of knowledge assets to drive repeatability and rapid adoption of optimal processes
• Seek counsel and guidance from higher level program managers. Receive guidance and mentorship on more complex projects/matters from higher level program managers and management
  
  

You Have

• Proficient experience managing mildly complex cross-functional projects and stakeholders, powered by data-driven insight. Complexity can vary based on several factors such as size, scope, number of geographies, variables or dynamics of customer and/or project
• Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action
• Developing persuasive written and verbal communication skills across diverse functions and teams
• Proficient experience with process optimization, program management, customer support strategy, or quality assurance
• 5 - 7 years of related experience to reflect skills and talent necessary for this role preferred (sales, presales, or sales training)
• Competent decision-making, consensus building, and conflict management skills
• Ability to work under pressure, highly adaptable, customer facing, and well organized
• Excellent organizational skills with close attention to detail
• Ability to prioritize initiatives to align with return on investment (ROI) and account impact
• 2+ years in a Business Analyst, Solution Architect, Project Management, or Program Management role
  
  

Our Benefits/Perks

• Health Insurance with Dental Coverage for Employees
• Bereavement Leave
• Life Insurance
• Group Personal Accident Program
• Employee Assistance Program
• Wellness Incentive Program
• Learning and Development Programs
  
  

Virtual First

Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you can work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director

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