Product Owner

Define and manage product journeys for both customer-facing and internal tools.

Develop and maintain a product roadmap that aligns with business goals and customer/user needs, focusing on journey optimization.

Gather and prioritize requirements for each epic and story within a journey, using data analytics, customer feedback, and stakeholder input.

Collaborate with the Project Manager, UI/UX Designer, Business Analyst, QA and development teams to ensure timely and high-quality delivery of product features.

Work with Service Designers, Researchers, Data Analysts, and other stakeholders to translate insights into actionable plans for improving journeys.

Create user stories and lead the development of acceptance criteria and other requirements documentation.

Monitor and track the performance of product journeys and epics, using metrics and analytics to identify areas for improvement.

Facilitate workshops and problem-solving sessions with development teams and stakeholders.

Data-Driven Decision Making

• Strong analytical skills and experience using data to drive product decisions.
• Familiarity with data visualization tools (e.g., Tableau, Power BI).
  
  

• Excels at making informed decisions about which features to develop and prioritize.
• Defines and understands user personas to align features with their desired reactions and results.
• Aligns features with the desired reactions and outcomes of the target user personas within their epics and stories.
• Uses data and feedback to determine the most impactful features.
  
  

• Assesses the technical and operational feasibility of proposed features.
• Understands the capabilities and limitations of existing systems and technologies.
• Works with development teams to determine what is implementable within given constraints.
  
  

• Considers the business viability of features.
• Evaluates the potential profitability and return on investment (ROI) of features.
• Considers the long-term sustainability of the product.
  
  

• Ensures the product is desirable to users.
• Applies design thinking principles to understand user needs, generate creative solutions, and iterate on designs based on feedback.
• Utilizes lean framework principles to validate hypotheses, run experiments, and quickly adapt to user needs and market changes.
• Conducts user research and testing to validate product concepts and designs.
  
  

• Experience in developing comprehensive business cases for new projects, products or features.
• Ability to forecast and manage financial cash flow, including ROI analysis and benefit realization.
  
  

• Defines key customer and internal user journeys.
• Breaks down each journey into specific epics.
• Prioritizes epics and stories based on business impact and customer/user needs.
  
  

• Develops and maintains a product roadmap focused on journey optimization.
• Gathers and prioritizes requirements for each epic and stories.
• Works with development teams to deliver high-quality product features.
• Experience in developing mobile applications and/or e-commerce platforms.
  
  

• Monitors and tracks the performance of digital products.
• Uses data and feedback to identify areas for improvement.
• Collaborates with stakeholders to implement changes and enhancements.
  
  

• Excellent at storytelling and presentation to executives.