Job Description

Telco Account

  • Brick and Mortar
  • High School Graduate Old Curriculum / K12 Graduate
  • with 6months BPO experience or equivalent customer service in different fields
  • can accept no work experience but highly preferred with CCE

salary package: 21K

Responsibilities

  • Assisted premium customers with their account and service concerns.
  • Answered billing, payment, and plan inquiries.
  • Helped resolve mobile and internet service issues.
  • Processed account updates, upgrades, and cancellations.
  • Handled customer complaints in a professional manner.
  • Explained products, services, and promotions.
  • Recorded customer interactions accurately.
  • Worked with other teams to resolve customer issues.
  • Provided excellent customer service and met performance goals.


Job Details

Role Level: Entry-Level Work Type: Full-Time
Country: Philippines City: Makati National Capital Region
Company Website: http://metacomsolutions.com Job Function: Customer Service
Company Industry/
Sector:
Telephone Call Centers and Outsourcing and Offshoring Consulting

What We Offer


About the Company

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