Payment Operations Specialist

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

• Client Account Management
• Monitor outstanding receivables for assigned portfolios and proactively contact clients regarding overdue payments.
• Establish and maintain strong working relationships with clients, account managers, insurers and internal stakeholders.
• Conduct regularly debtor meetings with account management team to review outstanding receivables
• Collections and Reconciliation Process Execution
• Initiate and follow up on collection calls, emails, and letters to ensure timely payment of invoices.
• Support the reconciliation of payments for both Aon billed and carried billed invoices
• Reporting & Documentation
• Maintain accurate and up-to-date records of all collections activities in compliance with regulatory and internal standards.
• Prepare periodic reports detailing collection status, aging analysis, and identify high-risk accounts.
• Issue Resolution
• Investigate and resolve client queries and disputes related to payments, or account status in a timely manner.
• Collaborate with sales, finance, and client services teams to resolve issues
• Risk Management & Compliance
• Identify and escalate accounts at risk of non-payment; recommend actions for recovery
• Ensure adherence to all relevant internal controls, policies, and regulatory guidelines.
• Process Improvement
• Contribute to process improvement initiatives for collections efficiency and effectiveness.
• Share best practices and support training of new team members as required.
  

How This Opportunity Is Different

We are looking for a dedicated individual to join us as a Payment Operations Specialist at Aon Philippines, offering you a real opportunity to further develop your capabilities. You will be involved in a variety of projects and clients playing a key role in helping to shape the future of their companies.

This role is focused on supporting internal colleague and external partners in the delivery of value to clients. Responsibilities will require you to think creatively to develop new and innovative strategies for clients by generating and presenting valuable and concrete insights that are relevant to their needs and to the wider Aon business.

This is a great opportunity to become a fundamental member of a highly professional and diverse team. Aon is a global organization which strives to provide meaningful career paths for its employees. Come on board and reap the rewards.

Skills And Experience That Will Lead To Success

• Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.
• Strong negotiation, problem-solving, and conflict resolution skills.
• Proficient with Microsoft Office (Excel, Word, Outlook) and experience with ERP/accounting systems (e.g., SAP, Oracle).
• Ability to work independently and as part of a team in a fast-paced environment.
• High attention to detail and organizational skills.
• Previous experience supporting Singapore-based insurance or health solutions businesses.
• Knowledge of Singapore commercial regulations and compliance standards.
• Customer-centric approach and ability to handle sensitive client relationships.
  
  

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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