Partner Success Officer

Were looking for a Partner Success Officer!

Sole Responsibilities For The Position

Partner Success and Relationship Management

Assist the Partner Success Department in developing and maintaining strong relationships with our existing partners (KA/ISP)

Collaborate with partners to understand their needs, address inquiries, and provide basic guidance on our platform features and internal processes thru On-boarding & Quarterly Business Review.

Assist in tracking and monitoring partner performance against success metrics and KPIs (Sales & SLA reports & Viber Support groups)

Partner Enablement and Coordination

Support the onboarding process for new partners (ISP), ensuring all necessary documentation and resources are provided in a timely manner.

Collaborate with internal teams to coordinate the retention of store partners, ensuring smooth integration and implementation.

Assist in creating reports and resources to educate partners on our platform features, best practices, and integration guidelines.

Data Analysis and Reporting

Help gather and analyze partner data to provide insights on partner performance and identify areas for improvement. (Monthly Sales Report from Finance)

Assist in preparing reports and presentations on partner performance, growth, and Satisfaction (BR Deck)

Assist in conducting Monthly and Quarterly Business Reviews side by side with Partner Success Supervisor.

Maintain accurate records and documentation related to partner interactions and progress. (MOA Inventory and Finance Sheet update)

Perform Other Duties As Required Or Assigned.

Further standards on what were looking for

Willingness to travel when required.

Performs such other duties as may be assigned from time to time.