Partner Success Executive

About ETap Solutions

Founded in 2015, eTap Solutions (a unit of eTap Inc.) is at the forefront of financial technology in the Philippines, specializing in self-service transaction machines, payment systems, and innovative fintech solutions. We design, manufacture, and operate cutting-edge kiosks and payment platforms that enable seamless transactions for telecoms, digital banks, payment aggregators, and retail partners.

At eTap Solutions, we combine ingenuity, collaboration, and customer-centricity to deliver solutions that drive financial inclusion and operational efficiency across communities. Our team continuously innovates to ensure our systems are secure, reliable, and easy to usemaking financial services more accessible to everyone.

Join eTap Solutions

Being part of eTap Community means working in a forward-thinking, innovative company that is shaping the future of financial services while making a tangible difference in the lives of many. If youre passionate about technology, collaboration, and making an impact on society, eTap is an exciting place to be.

What the Partner Success Executive Looks Forward to Doing Well

As a Partner Success Executive, you will play a critical support role in strengthening partner relationships, monitoring performance metrics, and ensuring operational alignment. You will assist in onboarding, reporting, compliance tracking, and cross-functional coordination.

Success In This Role Is Measured By

• Accuracy of partner documentation and reports
• Timely execution of support tasks
• Partner satisfaction and retention support
• Data integrity and compliance with internal standards
  
  

• Assist in maintaining strong relationships by addressing partner inquiries and coordinating required information
• Support onboarding activities and quarterly business reviews
• Provide basic guidance on platform features, processes, and requirements
• Coordinate with internal teams to support partner retention and operational alignment
  
  

• Track and monitor partner performance metrics such as sales reports, SLA indicators, and operational updates
• Gather, organize, and validate performance data for reporting purposes
• Prepare reports, summaries, and presentations for monthly and quarterly business reviews
• Document partner progress, results, and key interaction records
  
  

• Collect and analyze partner-related data to identify performance trends and areas for improvement
• Consolidate monthly sales reports and other performance datasets
• Ensure accuracy and completeness of submitted partner materials
  
  

• Prepare educational materials and resources to support partner platform usage and best practices
• Coordinate with internal departments for operational requirements and documentation needs
• Ensure timely submission of partner-related documents to relevant teams
• Support supervisors in executing partner success initiatives
  
  

• Ensure all actions and decisions align with company Policies and Procedures
• Maintain compliance with Health, Safety, and Environment (HSE) practices in accordance with DOLE DO 198-18 series of 2018
• Perform other related tasks as required by immediate superior
  
  

• Operates in a professional office environment
• Primarily sedentary work involving sitting, typing, and computer usage
• May require standing and walking for short periods
• Requires strong attention to detail and the ability to evaluate minor deviations from set standards
• Must have strong verbal and written communication skills
• May require overtime, irregular schedules (including weekends and holidays), and occasional travel
  
  

• Competitive salary and comprehensive benefits
• Opportunity to grow within a structured and performance-driven fintech environment
• Exposure to partner management, business reviews, and data-driven decision-making
• Career development in a growing financial technology company
  
  

• If you prefer purely independent work with minimal coordination
• If detailed reporting and data validation tasks feel repetitive
• If you are uncomfortable working in structured, compliance-driven environments
  
  

• Bachelors degree in Business Administration, Marketing, Communications, or related field
• At least 23 years of experience in account management, partner support, operations, or related roles
• Strong analytical and reporting skills
• Detail-oriented with high accuracy standards
• Good communication and coordination skills
• Proficient in MS Office or similar reporting tools
• Able to manage multiple tasks while maintaining data integrity