Operations Support Analyst

Job Summary

• Responsible for the efficient, effective and accurate reconciliation and monitoring of all booked investments in the Finacle Wealth Management System.
• Ensures immediate closure of recon issues/items in order to fulfill the timely delivery of Statement of Accounts to Wealth clients.
  
  

• Performs, prepares, & back-up checker functions of all Middle Office processes.
• Directly liaise with various WM product providers to facilitate daily reconciliation of done transactions.
• Calls the attention of the WM frontline for any incomplete, missing and incorrect transactions lodged in the Finacle Wealth Management System (FWMS).
• Attains client satisfaction by ensuring that statement of accounts, certification and bank confirmations are accurate & correct, regularly generated, no printing delays, and delivered to the client or authorized recipient no later than the required TAT.
  
  

• College graduate, preferably business course.
• Experienced in doing reconciliation work & had exposure to customer service
• Decision-making skills. Has attention for details and sense of urgency. Excellent oral and written communication skills.