NetSuite ERP Project Manager

The Project Manager will primarily be responsible for managing the delivery of Oracle NetSuite Professional Services’ implementations of the Oracle NetSuite application. Under the guidance of the Oracle NetSuite delivery methodology, the resource will drive the delivery of Oracle NetSuite’s Professional Services engagements according to the agreed upon scope, time and budget – all while ensuring the highest degree of customer satisfaction.

The Project Manager is a key player in leading, tracking and communicating the progress of projects, and in ensuring the quality delivery of Oracle NetSuite’s Professional Services. The Project Manager will be responsible for planning customer specific engagements, leading the business requirements development, review and signoff process, leading the execution of results while controlling scope, completing the organizational change process when needed, and ensuring timely resolution of discrepancies and project roadblocks. The Project Manager will lead multiple concurrent projects and work with a number of resources within a matrix environment.

From initiation through to completion, the Project Manager will be responsible for the construction, presentation and signoffs of key results such as project kickoff presentations, project plans, regular status reports, risk and issue logs, and working with the appropriate teams on change orders when required. They will also facilitate planning sessions at various stages of the project lifecycle. Critical to the success of this role will be the setting and management of customer expectations with regard to project scope, the Oracle NetSuite delivery model, collaborator roles and responsibilities, timelines, blocking issue and organizational change processes, communication and risk management plans.

Responsibilities include:

• Be passionately customer-focused; relentlessly pursue providing an excellent customer experience every time.
• Establish, maintain and deepen client relationships by providing results and going above and beyond.
• Deliver 10+ concurrent projects using the defined Oracle NetSuite delivery methodology.
• Plan, manage and communicate the progress of projects, achieving project milestones and maintaining project momentum.
• Identify and effectively mitigate risks.
• Facilitate resolution of issues and roadblocks, advance when appropriate.
• Communicate well with all collaborators, internal and external, including project sponsors, project managers, and project team members.
• Work collaboratively with project delivery leads and project resources.
• Effectively manage scope, budget, timeline, resources, quality and customer satisfaction throughout the project.
• Communicate effectively with and project-manage remote resources in a matrix environment, including offshore resources.
• Forecast and deliver against committed hours for your project portfolio.
• Deliver a diverse scope of services where project management requires analysis of numerous factors.
• Maintain up-to-date knowledge of and compliance with internal processes and procedures.
• Support the Sales cycle through scoping of PS engagements, Executive-level prospect meetings, and solution reviews
• Help to expand PS Sales in installed base of existing customers
• Present and promote the value of NetSuite Professional Services to prospective customers.

Preferred Qualifications/Skills include:

• Outstanding client-facing skills. History of building extraordinary relationships with clients and colleagues.
• Ability to handle a variety of different projects simultaneously; adapts quickly and easily – manages multiple deadlines and multiple challenging priorities in a fast-paced, constantly evolving environment.
• Strong communication and interpersonal skills, including experience successfully delivering presentations and managing meetings via web conferencing.
• Very strong organizational skills and attention to detail.
• Exceptional blocking issue management skills.
• Demonstrates thoughtfulness and excellent judgement when selecting methods and techniques for achieving project success.
• Outstanding client-facing skills. History of building extraordinary relationships with clients, colleagues and third-parties. Demonstrated ability to interact well at the “C” level.
• Independently organizes and performs work required with minimal guidance, direction and follow-up.
• Ability to forecast work accurately, proactively manage workload and assist project teams with doing the same.
• Excellent teamwork skills. Works effectively as part of multiple, varied project teams and demonstrates genuine commitment to team success.
• Takes initiative and ownership. Proactive, passionate about results, with a can-do demeanor in meeting critical deadlines.
• A strong background in project management, including experience developing work-breakdown structures and project plans, most notably in Microsoft Project.
• Strong client management skills and the ability to work with customers to develop and manage an implementation plan.
• Implementation experience with Oracle NetSuite applications, and a good understanding of integration, data, customization, and other ERP implementation related principles, experience with Oracle NetSuite or challenging solutions a plus.
• Formal Project Management methodology training, with significant practical use. Certifications such as the Project Management Professional (PMP) are a plus.
• 10+ years of experience relevant to this position including at least 5 years of project management experience preferrably in ERP implementation
• Amenable to work on hybrid and NOAM shift.